widgets deleted since wordpress update

**GK User** Thu Sep 08, 2016 7:48 pm

Hello,
When I had updated my wordpress in the 4.6.1 french version, all my widgets had deleted. And stressed letter are substituted by "?".
I recreate all widgets and replace all texts, but few days after all disappear again.
How can I solve this big problem, please ?

**Joshua M** Fri Sep 09, 2016 8:03 am

Hello,

Which theme are you using? Unfortunately I don't think that the issue is connected with our theme directly. You didn't do anything and your widgets just disappear?

**GK User** Mon Sep 12, 2016 2:04 pm

Hello,
I use Music State template for wordpress.
First time I made a wordpressupdate. Second time I did nothing, I just look at the site (frontend) and I noticed the bug.
I specify that I have no automatic update for wordpress of for widgets.
Have you got a solution or a idea of the problem origin ? Thank you

**Joshua M** Tue Sep 13, 2016 8:18 am

Could you please provide me with a URL to your website and back-end access via PM (click the “Private Message” text underneath my avatar) so that I may analyze your website?

**GK User** Tue Jan 17, 2017 7:03 pm

Hello,
I sent you access and informations in PM.
Thank you

**Joshua M** Wed Jan 18, 2017 9:48 am

Hello, I'll try to help but please check FTP access again, because I can't connect to your server.

**GK User** Thu Jan 19, 2017 4:42 pm

Thank you for you help.
Always I post a problem or if I need help on a point, you always take time to look for and to answer us.
And you answer are always the good ones.
Your a great society who always help his client, today it's precious.
Thank you so much

**Joshua M** Thu Jan 19, 2017 5:39 pm

Thanks for the kind words

and great to hear that the problem is solved.