Template doesn't work on new Iphone 6+

During test on mobiles we experienced problems with loading demo website on a new Iphone 6+. What can the problem be?
Error message: "The website was reloaded due to a problem." and "There were several problems with "https://demo.gavick.com/joomla25/startup/"."

It works on Iphone 5S other devices. Why not on 6+?

\Thanks

Hello,

We still investigate it. In general this template is no longer supported (is older than 2 years), but we will try find a reason and fix this issue.

Okay. Would it be safe for us to download it now and assume that we can implement the fix later. So that it works? If not i'm afraid this might be a deal breaker for us.

Hello again,

I've spend few hours debugging this issue and in fact I don't see any obvious reasons of it - it is completely random - I've tried CSS modifications, JS modifiactions etc. And I was unable to find working solution for all cases.

As I wrote earlier - it is old and unsupported template and I cannot spend more time with so random issue for a product which in general is no longer supported. So unfortunately I'm unable to help you with your case.

Okay. thank you for the effort.

I would like to mention to you that after we downloaded the template to our own domain, then it actually works on the iPhone 6 plus. But only if we directly add the domain in the browser. If we f.x. click on a link from facebook, and the domain loads in the facebook browser, the site chrashes.
So it seems that this is a browser related issue. And for some reason, it wont work at all on your demo site.

bw
Isak Zacharias Hejnesen

But there is one minor thing i would like your help on if you could.

The "back to top" link in the bottom of the page. I can't figure out how and where to remove it. Do you know where i can delete this?

You have to remove the following fragment:

Code: Select all

<?php if(!JRequest::getCmd('print')): ?>
                           <a class="itemBackToTop" href="<?php echo $this->item->link; ?>#"> <?php echo JText::_('K2_BACK_TO_TOP'); ?> </a>
                           <?php endif; ?>

from the html/com_k2/templates/default/item.php file.

Thank you