It is strange! Do you guys don´t test your developed templates? Seems so as I have figured out at:
https://www.gavick.com/forums/postnote/ ... 14020.htmlJust horrible. If I do a convertion of a template I have to test it first. Why have you done a convertion of the template? I guess that persons that use the old version with joomla 1.5 can migrate/update their site with the new verision of joomla and template too. So it is just strange that bkrztuk is telling us, that you only test on fresh installations and are not gioing to test it with a migration. (see link above) Thats how Gavick is treating his customers.
Just do a quick installation and you can see the problem in a second. That is what I mean. If a developer checks his work he definetly has to see that there is an error/css issue. But that is there difference compared to other template developers like
http://www.yootheme.com or
http://www.rockettheme.com or
http://www.joomlart.com. They wouldn´t never authorize a template to buy for the customers if there are any
obvious problems. In this case it is obviously visible to the developers. But gavick is going to do this all the time. This is my personal experience and I´m going to tell this to help developing a better support for the future. It wouldn´t be a big problem if there is compentent and quick support to solve the issues commming from the migration e.g. but to
beg for support is actually not the best support and makes me cry again
By the way. I always feel crying if I think of the support of Gavick. The first thing what the support is going to do, is to tell the users that the problem he ask a solution for is just comming from an interference with another 3rd party component even they haven´t been checked the site. This is how Gavick calls it "supporting the customers". Anyway, seems that this is a big general problem, as I have read a dozen other threads and the customers complain always of the quality of support and the big time delay. Seems that there is no organized structure to help the customers. A moderator is going to help, waiting if another one to be done. But there is actually no answer for days and weeks and sometimes with a bit of luck a moderator is going to write a one or two lines comment just telling the customers that this is a issue with another component. Sounds strange but this is the way it goes.
Sorry I have to say, but you are stucking in the last century of support just compared with other bigger template developers as
http://www.rockettheme.com or
http://www.yootheme.com