NO BODY ANSWER from CONTACT SUPPORT

Anyone can help me?????
no one is online contact support

Maybe you could be a little more specific so some of us can try to help you?

I have problems with k2 in NSP GK 4 LATEST PRODUCTS & HOT PRODUCTS & TOP 1,2,3 MODULE images

Fatal error: Call to undefined function mb_internal_encoding() in /home/pconec/public_html/components/com_k2/helpers/route.php on line 55

davosh wrote:

Anyone can help me?????
no one is online contact support

I'm waiting since 19/10/2010 18:53 and still no response. lol All I wanted to know was how to access the exclusive pro support, which is stated in the sales pitch as if it's some sort of benefit as part of the dev membership. I think I misread it - it should read 'illusive pro support!'

yes I really disapointed too, I imagined different thing

Hi

Sorry but I thought that the message of Your error states clearly:

Code: Select all

Fatal error: Call to undefined function mb_internal_encoding() in /home/pconec/public_html/components/com_k2/helpers/route.php on line 55


This is the PHP function. You probably do not have a propper version of the PHP. This is not an error from any of our product.



freshgs please point me Your post. I do not remember Your question at all ;/

Hi tietbite,

You won't remember the post as it was a direct email to the support contact on the contacts list, 'Robert'. In fact I sent a follow up 48 hours after the original, which has also be left unanswered!

How are we supposed to access the 'Exclusive Professional Support' which is supposed to be apart of the Developer Membership? I see no ticket system, there for I assume it would be through the contacts page, which I attempted to use and drew a blank.

Cheers,

I've always understood it as the Forums were for Support here at Gavick.com


Mainly because it says all over the top of the forums, Support Forum

Hi

Please write You questions on the forum and bump it often I'm getting 500 mails daily with question from the forum, so sometimes my mailbox doesn't download something from the server. The support mail works for the user's account's issues I'm just trying to imagine what Paulina does reciving a programming question

ThatComputerDude wrote:

I've always understood it as the Forums were for Support here at Gavick.com


Mainly because it says all over the top of the forums, Support Forum

Is English your first language? Hard to tell on the web.

exclusive adj.
1. excluding all else; rejecting other considerations, possibilities, events, etc.:an exclusive preoccupation with money.

2. belonging to a particular individual or group and to no other; not shared:exclusive rights; an exclusive story.

3. belonging to or catering for a privileged minority, esp. a fashionable clique:an exclusive restaurant.

4. (postpositive;foll. by to) limited (to); found only (in):this model is exclusive to Harrods.

5. single; unique; only:the exclusive means of transport on the island was the bicycle.

6. separate and incompatible:mutually exclusive principles

And so it goes on...there should be enough there to get the idea of the meaning.

community n., pl. -ties.

1. a. the people living in one locality.b. the locality in which they live.c. (as modifier):community spirit.

2. a group of people having cultural, religious, ethnic, or other characteristics in common:the Protestant community.

3. a group of nations having certain interests in common.

4. the public in general; society.

5. common ownership or participation.

6. similarity or agreement:community of interests.

and so it goes on...#5 should do for the purpose of this exercise.



Where in that picture is anything which indicates something relevant to the word exclusive?

There is no ticket system or sub forum there is a community forum. Do you understand why I ask the question? This is the sales pitch...



It clearly indicates an EXCLUSIVE professional support service!



As you can see the word support is used on three occasions on the contacts page. Now I get Roberts Avatar.

The question is simple where is it and how does one access it?

@ teitbite,

Thanks but you have already answered my question. I understand now that there is no exclusive pro support service. Maybe the 'Join Us' page should be corrected to represent what is actually included.

Developer Members are granted unlimited bump rights in our community forums! Not really got the same ring to it though.

I think your work load is a little excessive @500 mails per day are you in a union?

Now where's the chalk?

Toot toot

Yea, I would have started in the Community Support Forum and worked my way up the ladder since there are no other references to Help or Support on this website.

As you can see, it's the best way to get a response, and emailing the site isn't.

Let this be a lesson learned for everyone


Have a blessed day!

ThatComputerDude wrote:

Yea, I would have started in the Community Support Forum and worked my way up the ladder since there are no other references to Help or Support on this website.

As you can see, it's the best way to get a response, and emailing the site isn't.

Let this be a lesson learned for everyone


Have a blessed day!

Are you for real?

Why is there a separate line stating access to forums with a big red tick followed by EXCLUSIVE professional support with another big red tick? There is a problem with that picture! I have not seen hide nor hair of this benefit for dev members. My question has been consigned to the trash directory.

Why would I expect to seek exclusive help in a non exclusive forum? That's an oxymoron surely.

Either there is exclusive pro support with a point of access or there is no exclusive help. The conclusion I have drawn is there is none! Which means the 'Join Us' page is making a false claim and miss selling - which in this country is an offence! And quite possibly comes under European distance selling legislation.

Here have a hanky there seems to be something on the end of your nose!

Toddle pip,

Hi

Soon the number of supporters will be extended so there will be no such big gaps in the responses. The new method of support will be installed. With functionality to send the access data to the joomla panel and ftp to the person which will be leading Your case.

Thanks for the information teitbite.

Unfortunately that doesn't excuse or explain the misrepresentation on the 'Join Us' page. As there is no Exclusive support for the dev members, that claim should be removed from the the page period!

Let this be a lesson learned, you can come here to ask for help - most of us developers will help out when we can - other wise the Mods and Developers will help.


Doesn't matter what the "Support System" is - you get support here.


Have a good one!

Obviously you can't help as you have failed to answer a simple question!

Q. Where do Developer account members access the exclusive support?

A. They don't because there is none!

Who the hell do you think you are? Do your speak as a representative of GAVICK? NO!

Do you represent me or other users? NO! Did you pay my bill? NO!

Where do you get off...telling people they should learn a lesson, when clearly the service has been misrepresented? Rhetorical!

Do you condone false selling practices? Do your think that's good customer relations? Rhetorical!

Why would I subscribe to a service and then have some clown on the web, who thinks they're a developer, advise me in a third party capacity, when I have explicitly signed up for the professional services, of a specific company? The said company who made the claim that they offered such a service!? I wouldn't!

If you're happy to accept substandard services, then that's your choice, and a matter for your principles and personal ethical view. My business ethic is obviously out of kilter with yours! If I say I will deliver something I deliver and I expect the same in return!

To be quite honest your opinion on this issue is ridiculous, either you struggle with comprehension or you lack good business ethic, possibly both. As such your input is of no value and I can't take you seriously! You have deliberately delivered pointless comments, with a pathetic attempt to be patronising. Which seems to be a trait of yours, going by your posting style on other threads. As you seem to be intent on bring controversy, into this debate purely for the sake of it, I have no further interest in you contribution with regard to this subject!

I even went to the trouble of giving you pictures to look at, in order to help you grasp what is a simple concept. I failed obviously - I have no idea how I can simplify it any further to aid you.

I will have a great one!

I'm not reading all that - you need to relax.


When you need help, come HERE to the SUPPORT FORUMS and I will be happy to help you. So with other members. So will the Mods and Developers.


Just calm down, no need to get all worked up.

freshgs I agree with you that the Join page shouldn't offer Exclusive professional support when it appears to be the same no matter what membership you have but people here are just trying to help. I have been following this thread from the start and you have been kinda rude to ThatComputerDude (Is English your first language? Hard to tell on the web.) when he didn't even say anything rude.. You should really think about what you are saying before you act like this with people who are just trying to help you out. Everybody is in this forum to help so be nice and post your question without starting an argument.

there is exclusive support in the developer forum you also find when you sign up for a developer membership.. this forum is monitored by support team and moderators.

ThatComputerDude wrote:

I'm not reading all that - you need to relax.


When you need help, come HERE to the SUPPORT FORUMS and I will be happy to help you. So with other members. So will the Mods and Developers.


Just calm down, no need to get all worked up.

All that - a few paragraphs!? Can't say I'm surprised at that comment! I would have done you some more pictures but that didn't work last time.

I'm perfectly calm thanks.

I don't need help I just wanted to know where the access point was. There is none, which means the claim in the sales is false! PERIOD

devsmi wrote:

freshgs I agree with you that the Join page shouldn't offer Exclusive professional support when it appears to be the same no matter what membership you have but people here are just trying to help. I have been following this thread from the start and you have been kinda rude to ThatComputerDude (Is English your first language? Hard to tell on the web.) when he didn't even say anything rude.. You should really think about what you are saying before you act like this with people who are just trying to help you out. Everybody is in this forum to help so be nice and post your question without starting an argument.

It has nothing to do with the fact that people here are helping others. The point is the claim that exclusive professional support is part of the package, is false nothing more nothing less.

The only reason I replied to your thread was to let you know, that there will be no help desk support!

As for me starting out with a rude response...did you actually read thecomputerduds previous post? 'Mainly because it says all over the top of the forums, Support Forum'. That is a stupid response designed to cause friction! If you doubt that, then take a little time to read some of the other posts on similar topics, by the same author!

I didn't come into your thread pursuing an answer. I already worked out the answer two weeks ago!

If I thought this was a question for the board I would have opened a thread. The place to ask the question was the official support who failed to answer! And that was the CEO of this operation.

Good luck with you project 'n have fun,

explodedk wrote:

there is exclusive support in the developer forum you also find when you sign up for a developer membership.. this forum is monitored by support team and moderators.

Hey there explodedk,

Thanks for the reply. Great news, would you please explain where I should access the exclusive support area? The thing is I didn't find any mention of a 'developer forum' after sign up. That was the point of my question as that is what I had expected.

I contacted Robert two weeks ago and asked that question and to date no reply!

Cheers,

explodedk wrote:

there is exclusive support in the developer forum you also find when you sign up for a developer membership.. this forum is monitored by support team and moderators.

Where is?????????????????????????????????????????????????????????????????????????????????????

So when you need help eating your Big Mac from McDonalds, do you email their CEO to ask for assistance?

No if I need any help with a Big Mac I will pop in to see you! Which store are you working from currently?

ThatComputerDude wrote:

So when you need help eating your Big Mac from McDonalds, do you email their CEO to ask for assistance?

estupid comment from someone nobody knows or need to know
who decided the relevance for a question or problem? you???
who r u? go to eat ur big mac and watch tv fat ass

lol


Good luck getting help with that ugly attitude

The only attitude around here is yours! You seem intent on provoking others with your snide, patronising, unhelpful and pointless comments.

Your contribution is as welcome as a floater in a punch bowl! Fortunately the official support team don't share your level foolishness. It's about time you left and let them do their job, rather than adding to their work load!

Please, i really need to ask you all to stop this discussion.
Peace... please

Developer MemberShip have exclusive access to this forum.

Hi Seichinha,

Thanks for your reply.

There would have been no need for this discussion, if someone had provided that link earlier or if Robert had sent the link in a reply when asked!

There seems to be a problem with my account as following that link reports that my account doesn't have access to that forum. Maybe you could correct my account settings in order to fix that situation.

Thanks in advance,

"There seems to be a problem with my account as following that link reports that my account doesn't have access to that forum. Maybe you could correct my account settings in order to fix that situation."


ME TOO!

I'm not being a smart a$$ but are you guys Developer level members?

I think so
I payed for DEVELOPER MEMBERSHIP option

Yes, from what i can see you have Developer MemberShip.
Don't know why you don't have access to this forum.

I will address this to our programmer that is in change of this configurations.
Please accept our apologize for this problem.

ThatComputerDude wrote:

I'm not being a smart a$$ but are you guys Developer level members?

The debit on the bank account would suggest that is what was paid for. As yet it would appear the account is not a Developer account - hence the confusion.

Had that question been your first response in this tread, I doubt the thread would have taken the direction it has!

A lesson learn I hope.

Seichinha,

Thanks for finally getting to the bottom of the issue. Hopefully the issue will be resolved soon.

Cheers,

You are welcome, I'm glad I could help point you in the right direction to get some answers.

Let me know if you run into any other problems and I'd be glad to help as much as I can, like I have for others.

[cheers]

What colour is the sky where you are is there only one moon?

You were as much use in this thread as a chocolate watch!

Keep taking the meds. {smiles and waves}

There really is no reason to act so hateful and be so negative.


Had it not been for me, you'd still be wondering why you didn't have access.


This is a community that tries to help one another, if you don't have anything nice to say...... I'm sure you've heard the rest.


Now seriously, stop with the negativity. I've learned you can't take a joke, I won't joke with you anymore, nor will I help you until you become more respectful.

[/Unsubscribed]