Suport forum?

Have I missunderstod something. Or is this forum not ment to be for support clients?

Hi

Why not ? What's the problem ?

Sort of depends on who you are lol..hehe Mongo2006 = No Support, I don't think you'll have a problem getting support, a question would help though.

Hi there, im very sad about the lack of support on gavick, im frustrated also but at least i can rely on other clubs for the use and support of other templates also very nice. I dont want to tell anyone how to run their bussiness and in particular im not capable enough to tell that you are doing wrong because you sell what it seems to be a successful bussiness. What i really want to know is how to get a better service from you guys and i dont know how. I dont know what the problem is. I was planning to use corporate2 template for one of my project on http://www.quacom.com.ar and i have to abandon that idea an switch provider because i cant solve the issues (and there allways are in any club)nor to get any attention [you can see an issue been posted for 2 weeks and 2 days, 43 views and no reply: http://www.gavick.com/forum/87-corporate-2/72299-modnewsprogk4-article-title-intro-text-layout-issues.html. Ive also try to help whenever i can (im not savvy but ive been a while) because i think that its a moral attitude. Im trying guys, but i need to rely on the support to get my things going and i cant do that with you, i really trying because i think that your work could be very useful to me, but actually im wasting my time with unsolve problems and the uncertanty of your support. I think this is not an isolated case and i dont want to be involved on offensive defensive arguments. Im just want you to tell me that you are very aware of the problem, that its a priority, and that your support will become better on the near future. And i want that to be true , most of all want the truth.

Its on another thred in this forum. Still not answered I gues. My post here is because I seen lots of posts not answered by suport.

I had to consider to prolong my licens but... i dont realy know.

Is that mongo 2006 member of the suppoert staff?!

Well I dont know what you did, but I had no problems getting help. All my questions whre answerd rather fast, if not here than send a mail to support, ther I got always very competent and frendly help within a day or two.

mongo2006 is not a part of staff....

im sprry you feel you got poor service. we do the best we can... unfortunetly some post are overseen...

@armin2302 i guess your post was to me. Excuse my english but what you mean with

Well I dont know what you did, but I had no problems getting help.

. Are you doubting about what exactly, what can posibly may have done? I pay my bills and address the others with respect, i think that those two should be enough. Paying its clealy out of question because im posting. Then i have to understand that you are doubting of some lack of a moral attribute (respect the others), im not going to be offended but clearly im sensitive to your words and cause me concern and i think im not deserve such treatment. Im going to think that what you think of what maybe or maybe not have done does not relate with my moral standards toward this community as a whole or any of his members in particular: so there is something to be done or undone to get that help that you claim you have? ive ask you this because im start to wondering if there is some kind of secret key-word to invoke help.
Abot the mail support, i think its not the optimal way to do things on a community. Its not, because going private (mails do that) substract somehow the knowledge to the rest of members of the community and also its contradictory with the fact that its not the best way to get the maximun solving power from the less effort involved. No to mention that going private -again, mails do that- its not a transparent way to get problems solve (nor do we know about them, nor do we know about the timeframe to solve, etc, etc), arbitrary, prone to suspicion, so on and so on.
@explodedk, i understand that you are doing the best you can, you can count on that because its clear to me that you are to few to answer forums topics and do the rest of what you have to do. ive been aroudn and i know how many people its needed, or the rate of answear to know that you are putting effort on this, that you do not neglect but in fact you cant. And thats the problem, becaus its not about the money, nor my subscription that i will renew, its about being confident. Knowing that i can rely on you, on the content public available inside these forums. I wanna be happy and every time i reach these forums my stomach start to hurts. This could be a pleasent experience if you like to learn, and i do, and i know, because my experience of the internet does not end here, and i hope it will not end with you folks, because you clearly do some excellent work and i like to be surrouded of people who does great work. Just please, hire more personal

Hi

From my side I can just give You two advices. Please bump Your post if it's not been answered. There's just too many questions which are taking longer then just point the asker in right direction and because of it I need to leave couple of posts without help. Making simple bump on post gives it better chances for me to see it in hundreds of mail recived daily from the forum.

Second advice is not to start posts like this one. I've lost 10 minutes to read it all and in that time couple of answers for the forum questions can be given.

Hi teitbite,

First dvice clarification:
what bump stands for?
Second advice weirness (linked to bump):
My english its quite limited so if you think that took you 10 minutes read my post, just imagine how much time it tooks to write it. Ive write in english with the same spirit that in spanish: whoever reads, if it does, its because his intrested and understand that hierarchically there are no other matters which needs more attention (urgent). Please do use the time you need to reply more urgent needs and reply to me when the right time comes. Ill be here then for sure.

Hi

Bump means to answer in Your own post. This way I have more mails leading to this one question so is more chances for me to see it.

I meant that reading the whole thread.

This is no matter of urgent or not, but some questions take me couple of seconds to answer and some couple of hours.

No I'm not part of the staff haha they will be happy to tell you that.. but I will help as much as possible. So what seems to be the problem?

If your post goes over a few hours you can always MP me, I'm happy to help anyone I can.

On a personal note I think your wrong about Gavick, for the average Joe their support is outstanding compare to the likes of a few un-named template providers it's one when you dumb enough to learn a bit code does it get a bit shaky.

wenn sorry, I am not an native english speaker mysolf, so I probably phrased it wrong.
What I meant was, where did you put your question. In the right Subforum? If I have an urgent problem, and belive me beeing new to joomla I had quite a view. I always open a support ticket. And there I always get answers asap (consiering the time differnence between Europe and the US).

So I did not mean to offend you.

greetings
armin

@teitbite,

1 week and four days ago I posted: TOPIC: Tabs Manager GK3 - Mainpage

16 views, no answer.

But I have noticed month old postings not answered.

My licence is to renew i a few days. But why should I?

Hi

...and how many answered ?

Please take a look on the number of my posts. Please forgive me but I'm spending 10h/day (weekends and holidays also) and hearing that support is poor is an insult for all I've done.

Give me a link to Your thread.


PS: If You want to be sure that I won't miss Your question You can feel free to mail me the link to thread on the forum.