Wow, I am astounded once again.
Firstly I had checked to see if there was a new template a few times, being my second month as a paid member, and I can now see where the lateness could really annoy some people.
Mr Gavick, your reasoning/excuse for this is unacceptable. It seems to be regularity, so why not have a module on your home-page giving an approximate time you visitors should check back? Hmm, maybe not, that would look unprofessional.
Secondly i wanted to find a post about this new template because I think it's crap. As creative mentioned there aren't any new features and I think the design was done in a matter of minutes.
That's actually what this topic started off as, and the reply was crap. Why not put something on your home-page saying 'we make great templates when Joomla and third party extensions aren't developing their product, or it's close to a public holiday, or we are fixing bugs in previous templates.'? Hmm, nah forget that, it's not a great sales point either.
Thirdly, and what has really caused my astonishment, is the response to a paying customer expressing their opinion in an OK manner. I mean this truthfully, I am shocked by your response and although it isn't to anything I have said, I still feel really insulted.
I've always managed to try and bring something positive into my posts, which I can see other members doing the same, but after your response is never positive and in many ways even more insulting. For this reason I won't say anything positive at all. There is a reason I once paid for the subscription, so there must be something that I liked. From now on unless you do something that in my opinion is a move forward then I will not praise a thing. I will however stand up for people like creative that have every right to express their opinion, if done in an acceptable way, and this is your response to him.
I want to quote some of the comments in this post, and even Mr Gavick, but I feel it is a waste of time because I think it is falling on deaf ears. I don't know how you have been brought up, or experiences you have had but responses such as some in this post and others, that I only seem to come across on this forum, are quite simply rude and insulting to both person and intelligence.
Examples:
1) Passing the buck.
2) You have soo many customers you are god.
3) Read the T&Cs, you are god.
4) You have lives outside of work, which impact your ability to work, but that's not the company's fault.
5) You're subscription determines the level of respect you receive.
Lots of the posts here might raise one main point, but have smaller points to add. Sometimes the writer might add things to this, whether it's to voice frustrations or to get a reply. However what i find is that your replies only focus on the negatives, or possible mistakes and not the actual main point of the post e.g. stop speaking on behalf of everyone. In that example I think that we all know that he's not but we don't need it pointed out, and starting a lame sub-topic that's clearly defensive and quite frankly immature e.g. I would expect a better argument out of a 15 year old on Xbox.
Anyway, so that I don't go off topic. I agree with Creative. Are you going to insult me now?
P.S. I was with a client today and showing him some templates from clubs I subscribe to. As I did it I was kind of explaining the differences of each, mainly in style, but I did pause on yours and say 'they are a pain in the ass, but I can still work with those'. As the site loaded (BTW you have loads of issues with that) I was surprised to see a new template and chuckled and said, oh look they finally made a new one!', then I paused and said ermm, it's sh!t but some of the others are quite good.
That was about an hour ago and since finding this post my opinion of Gavick is even less. Is that my fault? My opinion, formed from experiences with you and competitors, is wrong? Do you need to insult me now? Of course not! So then don't. Listen to your customers, eat some humble pie, if you really disagree form a response that does not enrage your customers.
None of your customers on this post have offered anything but constructive criticism and have been met with a response that you really don't care. If that is the case then close your forum and do not offer support.
it's frustrating because as Mongo said, when you are good you're great. Sh!!t, I said something positive. I'm out.
Peas, CB