How to accelerate the process ?

Hello,

we try to have some help, but the forum is so slow : https://www.gavick.com/forums/rockwall- ... 36882.html
Impossible to have a ticket with a lifetime subscription.

So how to accelerate the process ??

Regard.

We have forum rule that we reply for posts within 48h, so it might take a while.

Within 48h !?
You are kidding me ?

We bought a lifetime subcription. And thius is the fisrt time we have a big problem with one of your module, and we must wait 48h to have some help.... you are serious ?

Max 48h - and everytime you bump your question (reply to your own thread) you wait longer, as your question goes to bottom of our queue.
Sorry, but we are only humans, we need to eat, breath and have some free time (answering the forum is our work) - you must also understand that timezones makes us sleep when you maybe are working .
So please be patient.

Yes, you are totally right.
But sometimes there is emergency. For that, we need to subscribe to "developer plan" ?

Regard.

Developer's plan gives you and access to a ticket system - yet it is also maintenanced by humans, so not always you will get an instant replay.

Ok thank you for all these explanations.
Regard.