Unable to download any downloadable quickstart rest files

**GK User** Fri Jan 03, 2014 7:18 am

I am unable to download Joomla quickstart, rest files. Its always an incomplete download with failed or network error or 0 byte file. This is only with Gavick downloads. Not with any other downloads from any other sites. I have not got any response or help form Gavick support till now though its so called 24/7 support. How can I get help on this issue ? Any right directions please.

**GK User** Fri Jan 03, 2014 7:42 am

1. Remove cookies or
2. Use another browser (one that you haven't logged into gavick from) or
3. Use Incognito mode if your standard browser is chrome.

This should help.

**GK User** Fri Jan 03, 2014 8:45 am

Yes tried ... but its not helping out. Tried from Chrome & Firefox. Still same issue. I think there is some thing happening from Gavick's end. I am able to download any files of any size from other sites. I just completed a download of more than 100 mb size.

**GK User** Sat Jan 04, 2014 7:46 am

It happened also to me few days ago. It is definitely something related to Gavick... NOT to cookies or cache or whatever else

**GK User** Sat Jan 04, 2014 11:28 am

We have recently changed configuration of download section. If you have logged into our site from a browser, then cookies keep old information that mess up with new code. Many users have reported same problem and the only thing that helped - was either clear cookies and user data in browser, use different browser, or use incognito mode in chrome.

**GK User** Mon Jan 06, 2014 5:44 am

Cyberek wrote:We have recently changed configuration of download section. If you have logged into our site from a browser, then cookies keep old information that mess up with new code. Many users have reported same problem and the only thing that helped - was either clear cookies and user data in browser, use different browser, or use incognito mode in chrome.

This does not work.
I tried on a "new PC - Firefox" - "Mac -Chrome, Safari and IE" **** with no luck
I Changed my ISP **** with no luck

I created my first ticket "Created: 23 December 2013 07:51 PM" reporting this error with no response.

**GK User** Mon Jan 06, 2014 11:18 am

I'll post that information to our devteam, to react on this as fast as possible.

**GK User** Tue Jan 07, 2014 10:13 am

I have checked the download section and all packages download fine.
Please send me PM with ftp data to your server (host, login, pass) and required files and I'll upload them.