Hi,
I've been a Gavick member for a long time (well long in terms of how long I've used Joomla which is 4-5 years) and in the early days I was always complaining regarding the level of support here compared to the other template clubs...A year ago my personal club ratings were:
1 - Rockettheme
2 - JoomlaArt
3 - Yootheme
4 - Gavick
Today it looks like this
1 - Gavick (by quite a long shot as well)
2 - Rockettheme
3 - Yootheme
4 - JoomlaArt (really bad !!)
Things have improved here so much in terms of the response times AND the correct resolution so I just wasn't to say something positive for change as the positives normally get missed out by people...
Dave