Is Gavick Supporting their Templates Still?

I am a big fan of Gavick and their templates. Lately, I am not impressed with the support in the forms. Should we be using the support desk feature instead? I have had a question posted since March 7th in these forums and have yet to receive even an acknowledgement that someone read the post. I then posted something about 24 hours ago and it has not been read yet.

I paid for and use my Lifetime subscription and think you guys put together some excellent templates, but I sometimes need some support and I thought this was the place to ask the questions. Even if the questions I need help with are not supported in some way, a simple, "we don't support that" or similar is better than waiting over 2 months for a question to be answered or acknowledged.

Hi

Please accept our apologize.
Sometimes we miss some posts.
Already replied on your previous topic and will check if there's other from you.

Cheers