October template

A new month is already started. Theme for new template and screenshot will be really appreciated.

Cheers

A new month is already started. Theme for new template and screenshot will be really appreciated.
Thanks for your great work.

Cheers

Don't you mean November template ?

Don't you mean November template ?

Nope - it's October. We have nine templates this year. The next Template is October.
But this calculating is not really correct. It is claimed to create 12 Templates a year - not a template per month.

Nevertheless - any news for the new tempalte?

Anything but an Icki-update (announced seven months ago) would be a bad joke and a slap in the face of the waiting

Fair point and yes, still no news on template...

So what Gavick guys?

Any Hope!!

Gavick team is ...normal a month and +/-15 days behind template delivery.

I can't wait

I think they left. Tickets aren't being answered and they've abandoned the forums. Brilliant combo.

"That'll show'em" they said, while slowly redressing MyFolio to be framed as the October template release.

Just the thought makes me want to puke.. I agree with you on the ticket system, they didn't bother answering my posts on the forums, If they answer my tickets it's only because it's been sitting there too long messing up their stats.. I think they just delete them now on site.

Don't get me started on this whole Ticket/Forum decision they have made, I got told off and flamed already for my thoughts on this and what a bad idea it is.

I have to say though in their defense, that they did reply to my most recent ticket fairly quickly although it was with a "can't be done".

One upside to this is that they won't know what we write here . . . <grins>

lol yes they will, trust me they looking at this forum counting how many subscriptions they gonna lose this month.

I'm not particularly opinionated about the ticket system. I wish things were faster, but *shrug*

I will always be a forum guy. If I figure it out by doing some research then it's more likely it will be cataloged in my tiny brain. Tickets have always been more 'last resort'.

Every month I say the same thing... if you communicate with us... if you give us a glimpse of the template... if you include us in your decision making processes... WE WILL BE APPRECIATIVE!

My other template club ALWAYS communicates, ALWAYS shows screenshots, and ALWAYS responds to feedback. And theirs aren't even late, let alone nearly a month behind!

I still think Gavick is the best designer for high-end corporate style templates, and the GAVERN framework is the best (and most frequently improving) of all those I've used.

Probably they should write in home page some of your posts about their support service and not only comments like: " Thank you for your support, efficient and fast. You are true professional" or "Top service, I really Like what you have done whit Gavick....etc, etc".

Really funny.

Geno man I've seen you floating around these forums for years, you have got to be the most level headed guy I know... But I have to disagree with you, it's time to kick people in the ass. The ticket system sucks, and not just Gavicks the whole format of ticket systems. I actually learn to code CSS off a forum, I learned to code HTML, PHP, CGI, BASIC, MYSQL, ASP, all off forums. Yes I read books, went to school, got my degree, but by the time I graduated nothing I went to school for was worth crap.

It was the forums that kept me on the edge of the game. Every time a ticket is answered it's trashed, when it could have been in a pool of knowledge.. the forums..

I do agree that Gaven is the shiznit, not being used to it's potential I would have to say. It has the capability to govern every module in the template, they stopped at just one per block.. sad..

But good news! My bitching paid off at 6pm I sent in a ticket at 2:30am after someone seeing my gripe I just got an automated e-mail saying that my ticket had been received. I bet it's on the way to the dumpster right now!

There is no doubt that Gavick are excellent at the 'design' and 'templating' aspects of things, but they never seem to listen to their customers . . . ever.

Their attitude of "this is the way we are doing things, like it or piss off" is not one which we customers are particularly enjoying and people are leaving the clubs. I guess they assume that there will always be new customers to replace those they lose. Problem with that is (surprise surprise) we all talk on Forums and a bad reputation is hard to get rid of.

The "other" template club you mentioned was, is and continues to be excellent in terms of support AND forums. 99 times out of 100, I don't need to make a ticket to the Mods to answer, it's either already been answered in another thread which a Google search quickly finds, or another user answers for me, saving the Mods having to do anything at all.

Wish Gavick would model their business on the "other" template club like I suggested.

<waits for post to be deleted as off-topic>

I could kiss you CMYKreative.. I'm waiting for all these posts to be deleted lol

10000000000000000% correct - knowledge is a forum - and a easy way to answer questions and solve problems so that you don't get the same support tickets created.

I recently got the opportunity to develop an online auction site and decided to use cake platform from phppennyauctions - one think I can say is there forum or ticketing submissions have predictive ticket submission so as you input your problem it displayed possible option that could solve problem - this reduces the amount of support tickets been submitted and allow more time to developing - mmmmm

Well Gavick isn't gonna shell out the cash for a system like that because they didn't create the ticket system for the customers, they created it because we where bitching on the forums. They thought they could contain the unrest under the ticket system.. Well looks like they where wrong, I'm gonna gripe till they ban me. Or their gonna start listening to the customers and shut me up.

PS I've never read the forum rules :>)

With the amount of money they make off "us", it's about time they started listening to "us" more and doing what "we" want, not what they decide to give us, when they decide to give it to us.

For as long as people keep sending off their subscriptions to Gavick, I don't see a lot is gonna change. They've made it abundantly clear over and over that the Ticket system is how they are going to do things and that they are completely uninterested in actually listening to what "we" want . . . and if we don't like it, we can leave.

It makes absolutely no sense to me to have a 'private' ticketing system, when most questions/answers should be out in the public domain for us to find ourselves, thereby (I would have thought) reducing Gavick's time in having to respond to things.

RT have got it right and for the most part, the system works really well. They even listen to enhancements and suggestions on functionality of modules/components etc which (again) Gavick just don't seem interested in doing.

Perhaps with all the griping, things may change at Gavick, but it hasn't so far and I don't see them suddenly starting to listen to what we (the great unwashed) actually want and need.

Who's with me if we start our own Template Club? <grins>

(P.S. - I should note that I am not trying to cause trouble or problems, nor am I rabble-rousing - I just think things could be and should be "better" than they are <goes back to hiding under his rock> )

Sure I'm with you, I just wrote something that crossed the line even for me, so I had to delete it. I feel so naughty... not really.

Being on the outside looking in, it's hard to say whats going on in Gavicks (the company) head.

But that's where communication comes in.. but there is none, so we're left to assume, and 99% of the time we're wrong but never know it. I've been around here for a while, Gavick has never changed anything based on customer gripes.. they just come out with a really nice template and that always shuts us up.

To be honest, that trick is getting old, and with the forums being worthless for the average user ( Gavicks Users ) we got a lot of time and space to gripe.

Like I said a Private ticket system alone for customer support is to keep warez users from getting needed fixes, there is no other logical reason for it, and we pay the cost for it to maximize profits. Hit me up on e-mail dude [email protected]

any news about new template??? theme will bee ????

Second this Whats happening with October template

Has anyone raised a support ticket regarding this question? There is an air of sarcasm in this statement however at the same time it will be the quickest way to find out..

Ticket system works only for template thechnical support

Well it has these subjects headers....I'm sure this could fall into "Business Inquiry"

Presale
Billing and Account
Technical Support
Business Inquiry
Abuse and piracy

The idea behind this post is to inform all community about the new release. So Ticket system is not the proper way. Hope that Gavick take care of this post and inform us about the release date for the coming template.

As previously stated..."There is an air of sarcasm in this statement......." I understand the idea behind post hence the odd contribution every now and again from myself to keep the thread active...

Man I could give a hoot about the October template, templates come and go, if not here some place else. I apologize for highjacking the thread, I don't even know how we got on the subject of the ticket system.

I just want the forums properly supported, Gavick has made TOOOOOOOO many cutbacks when it comes to customer support. They started by saying they would not support threads that dealt with customization. The they cut back on staff, and we over taxed the few moderators.. I don't even see them on the forums anymore. Now they saying they won't even support the threads.. Get a fugn grip, next the forums will be gone altogether. I have 4 tickets and no answers.

Too Bad:S

As previously stated..."There is an air of sarcasm in this statement......." I understand the idea behind post hence the odd contribution every now and again from myself to keep the thread active...

From my point of view is SARCASTIC to see in home page comments about their top quality service. If you read time to time this forum you can find tons of topics that talks about something different than a top service support. Anyhow, my experience as gavick customer says that the BAD CUSTOMERS SATISFACTION will remain the same.

Cheers

It's clear that there is a contrast from what's on the front page to what's real. As I always say when Gavick is good their GREAT!, but when they're bad... stop the check.

1. I want that Jomsocial template for TWN2 now! it's holding up 3 sites that I built.
2. I want that Kunena template for TWN2 that was promised.
3. I want this ticket system trashed. As they know it's easy as pie to get the templates, so I must be paying for the SUPPORT! or lack of support.
4. I want a tutorial on how to extend NSP
5. I want them to listen when we say we want something, I've been after a club or artist template for 3 years.
6. I want Jreviews added to NSP along with about 2000 other Jreviews users.
7. I want to stop wanting stuff, a good template company supplies what you need, and exceeds expectations. Gavick can do all these things and more because they are the best at what they do.. they just don't listen.

^ spot on

What lack of consideration for customers...

I would not have had to renew my subscription...

Hello Guys,

My God…

The lack of information about a new template is caused with the fact that our forum is not moderated at the moment.
Due to the flow of critics and requests coming from our customers, tech support department will be moved from a ticket system and will be given via forum only. You may expect these changes in the middle of December.

Coming back to our new template: its demo will be available today whereas files to download will be available tomorrow.

Please, check our facebook profile where you may find a lot of information; some news, our new products announcements, etc...

-Robert G.

One other little gripe . . .

On the 'other' template forum, we are (somewhat) rewarded for our efforts in helping out others and assisting other users with their problems. The 'reward' is a highly indexed forum with do follow links in signatures with up to 5 x hyperlinks within the signature, which all helps with SEO for our own sites.

Here, surprise, surprise, it's not the same, it's all no follow links.

Now, it's only a small thing, but it costs Gavick nothing to allow do follow links. It's a small compensation for helping out others with their problems.

I wish they'd reconsider, as it would help the community grow and encourage people to help each other out more. As is stands, we're all busy people and have no incentive to do so at the moment.

@Robert - that's great news for everyone concerned, thank you for listening to what we want and need.

I look forward to the new template release and your continued support. You have somewhat restored my faith and respect in Gavick.

Thank you Robert, some of us feel pretty damned good when we can help others fix issues on the forums. But when we don't have answers our selves we should have faith that we can find that answer on the forums when we our selves need answers. Send me the bill I'll pay the cost for that ticket system :>)

Now that's just one of the problems please refer to the list above, NSP needs to be designed to be extended, a static tutorial some place would be fine. The community can help each other do the rest, with the component variables.