Contact form with timeout on SMTP, only test mail on PHPmail

Hey there,

I have installed the Hotel template 2 days ago (so it should be latest version). I came across the contact page and gave this a try. Of course I configured the server in global settings of Joomla:

• Mailer: SMTP
• SMTP auth: yes
• SMTP security: TLS
• Port: 587
• user and password from a working address of that domain
• Server: smtp.1und1.de (cause it's hosted on 1&1)

Neither a test mail in the Joomla global settings seem to work nor does the sending of the form under /contact/. When I switch the mailer from SMTP to PHP mail the test mail inside Joomla's config works, but as soon as I try to send the contact form with that only the copy of the mail arrives at the sender's inbox, the receiver doesn't get one.

When I wait really long after trying to send a test mail with the smtp enabled I get the error

Code: Select all

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I'm a bit desperate of finding any clue, the support of 1&1 just tried their luck and said it seems to fine on the server side. Now I am guessing it could be the contact page of the template that is broken or the mail function of that package I installed itself.

Tell me if you need more information or anything to sort this out. I am glad for every hint!

General information about the system:

• Joomla version: 3.5.1
• Template version: 1.0.2
• installed it with the provided Quickstart package - clean Joomla 3.5 and template inside it
• updated Joomla to 3.5.1 via internal updater afterwards

I forgot: I know about the issue with SMTP in 3.5.0 as described here: https://github.com/joomla/joomla-cms/pull/9528

Since I still have that problem on 3.5.1 I am so confused about wether this is about Joomla in its core or the template/plugins.

Hi

Are You using GK Contact plugin ? If yes than try install latest version which can be find in rest_files package.

If You are using Joomla Contact component than try rename /html/com_contact to /html/_com_contact and test it than. If none of this will force it to work than You will have to contact joomla developers. The renaming of the folder name will define if it's a tempalte of joomla issue.

Hey,

yes I do use that plugin (with the nice Google map and contact form). I looked into the Hotel rest files package and can only find those plugins:

• plg_facebook.zip
• plg_gk_opengraph.zip
• plg_gk_typography.zip
• plg_gkcache.zip
• plg_gkextmenu.zip
• plg_gkmodulelinks.zip

No sign of plg_gkcontact so far.

Benjamin

Hi

Sorry, I haven't noticed You are using this plugin in Hotel template. It was not integrated there, so it's not in the package, but if You wish to use it than here is one from a different template:

Awesome, thanks for that. I will have to do it later since I have done a few tiny edits in the contact view of the integrated form. It's not really good for at least German addresses since I had to swap postcode and town. But I like it and at least the PHP-Mail of my Joomla instance does seem to work.

Will report back.

Hi

Ok. Let me know as soon as You'll check it so I'll be able to close this thread or think of a different solution.

Sorry for that huge delay. Seems to be working now, let's hope it stays like that Thx to this forum I also managed to enable the recaptcha in the form which solves a massive spam problem now.

Hi
Glad I could help.
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