Newsletter popup not closed

Install the module as described in the documentation
module is displayed, but the visitor can not close it
please tell me how to fix

please tell me how to fix

Had the same thing. Figured it out it was a conflict with another plugin. Try turning plugins off and then turn on one by one. Could be slow, but that's what worked for me. When I've found the one guilty, I've replaced it with another one and the bug was gone.

plug-ins from gavick or system joomla ?

plug-ins from gavick or system joomla ?

I did turn off all that are possible to be turned off - crucial ones are blocked and you can't turn 'em off anyway. In my case it was a plugin from another developer. Neither Joomla, nor Gavick.

Did not help

How to solve the problem ?
installed joomla
installed template Hotel
configure the module Newsletter, as documented
Module can not be closed
you need to install additional components?

Hi

Can I please see Your site ? Are You using the newest version of template ?

Hello
In a private message address and access to the site

Hi

Please add this to css:

Code: Select all

#gk-newsletter-popup-close {
    z-index: 100;
}


and this to /layout/blocks/head.php

Code: Select all

<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>


Hi
Thank you
everything is working

Hey.
I have completed all of the steps, but my site has not closed that window.
And then in general no longer be displayed. I returned everything as it was, but nothing helped. Could you help me?

Please check whether you have inserted
as described in the post above

template.css
#gk-newsletter-popup-close {
z-index: 100;
}

and this to /layout/blocks/head.php
<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>

This code I added. But now, no pop-up window appears.
gtory.ru

I have a window
if you closed it - it appears after clearing the browser cache

Well, I understand, but what about the fact that it does not close? Or do you close it?

Well, I understand, but what about the fact that it does not close? Or do you close it?

Of course you close it yourself. What's a reason for that window, if it hides before site visitor will decide if they want to subscribe or not? But if they decided "No", why should the window reappear ffor them? So, everything is quite logical....

It's clear. I'm talking about the fact that the window does not close when you click on the cross. You want to say that it should be?

It's clear. I'm talking about the fact that the window does not close when you click on the cross. You want to say that it should be?

If you click the cross and it won't close, in my case that meant scripts conflict on the page. Try turning off script relying modules on the page and then see if it will close, if it will, turn each module on and check will it close then (clear browser cookies cache - it'll make subscribe window popup again). When it stops, you’ll see what module has conflicting script.
If that doesn't help, your case different from mine and I can't help much beyond that. It did work for me...

Hi

@sharpns I cannot see this part of code being added to site:

Code: Select all

<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>


please edit /layout/blocks/head.php and copy it at the very end. Remember to put it outside <?php ?> tags.

Hi

Please add this to css:

Code: Select all

#gk-newsletter-popup-close {
    z-index: 100;
}


and this to /layout/blocks/head.php

Code: Select all

<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>


This saved me today, I had the same problem on my Hotel template. Seems to work fine with that now

OK, sort of worked. Now my newsletter keeps coming back after reloading the page every time. Confusing and annoying, will have to sort this out though. If I should have any idea I will tell you.

Hi

Please add this to css:

Code: Select all

#gk-newsletter-popup-close {
    z-index: 100;
}


and this to /layout/blocks/head.php

Code: Select all

<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>


Thank you! Solved problem! please recommend these changes are added to the actual template

Hi

This is actually an override, so I cannot advice it, but I will let programmers know that this need to be checked and fixed if it's still an issue.

thank you so much! yes after installation of the template the newsletter popup would not close when I hit the X in the top right of the box.

Hi

Reported to programmers. Will inform when adjustments will be make in packages.

Thank you!

Hi

Unfortunately programmers has checked it and problem does not appear on our or programmers private servers. So this problem has to be connected with some specific configuration. This means that for whoever will encounter it best solution will be to use my override.

I'll copy it again:


Please add this to css:

Code: Select all

#gk-newsletter-popup-close {
    z-index: 100;
}


and this to /layout/blocks/head.php

Code: Select all

<script type="text/javascript">(function($) {$(document).ready(function() {
$('#gk-newsletter-popup-close').click(function(){
$('#gk-newsletter-popup').hide();
});
});})(jQuery)</script>


thanks man! do they think it is a PHP configuration

Hi

Really hard to tell what can be causing it since we have no access to sever where this problem exists. If one of You can share an ftp access I'll send it to programmers so they will be able to work on that.