loading animation in infinite loop

**GK User** Wed Mar 02, 2016 12:04 am

12/3 quick install of quark ecommerce
www.ahgoobaby.com

The "loading" 3 pink dot animation that appears while a page is loading gets stuck for some reason when file download happens. See: http://www.ahgoobaby.com/index.php/download-section and click download using Chrome browser. Note that while the file is downloading the animation continues and is stuck. I thought this was possibly while the file was in process of being downloaded but it stays with the animation even after the file is downloaded. You have to physically refresh the browser tab to bring the page back. So far the only problem I have found with this template on the loading animation is when downloading a file from the site. Thoughts?

**teitbite** Sun Mar 06, 2016 10:57 am

Hi

I need to login to check this problem and an access I had is not working anymore:

Code: Select all: Username and password do not match or you do not have an account yet.

**GK User** Mon Mar 07, 2016 6:05 pm

Just PM'd you the login update.

**teitbite** Fri Mar 11, 2016 11:08 am

Hi

I'm afraid this access is not working as well.

Code: Select all: Warning Username and password do not match or you do not have an account yet.

**GK User** Fri Mar 11, 2016 11:25 pm

resent a new one.

**teitbite** Wed Mar 16, 2016 12:24 pm

Hi

Issue reported to programmers. Will let You know when they will answer.

**GK User** Thu Mar 17, 2016 2:19 pm

Do I need to keep your admin access active until this is resolved or can I disable it now? I do not like leaving too many admin accounts active on this for security reasons. Thanks and please give me an idea of how long it might take for the programmers to get back on this issue.

**teitbite** Fri Mar 18, 2016 1:43 pm

Hi

Please replace files:

gk_quark/js/gk.scripts.js
gk_quark/layouts/default.php

with files attached.

Than You will need to add this page class suffix to a page where You will use this download option (in short, to any page You have this problem). A page class suffix is called "preloader-disabled" and an example how to use it is here: https://www.gavick.com/documentation/jo ... omla-pages

**GK User** Fri Mar 18, 2016 5:53 pm

worked perfect. ok to close the ticket.

**teitbite** Tue Mar 22, 2016 12:10 pm

Hi

Great to hear it, but I'll leave this open since someone may have a similar issue and will need a slightly different solution.