contact page wrong url

Support desk for Multipurpose Quark Theme
GK User
Fri Feb 27, 2015 11:16 am
Hi,

Yesterday I published a mini-website made with Quark and everything worked fine.
Today I made a change in the menu option for the main menu item Contacte and it displays me a wrong url. I mean:
Before I made the change: www.mysite.org/contacte displayed the contact information and form from Joomla contact (components > contact).
Then in the menu item Contact, in the Tab "Menu Params (Gavick Pro)", I choose YES in the first field "show title" (it was set on NO as default) and starting from then my URL for the menu item Contact is www.mysite.org/k2-user-groups/contacte. The old one "www.mysite.org/contacte" now displays a 404 error.
And if I put NO in the main menu item Contact> Menu Params (Gavick Pro) > show title, nothing changes even deleting chrome cache.

Why does it add "k2-user-groups" in the url?

Regards
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Senior Boarder

teitbite
Sat Feb 28, 2015 8:44 pm
Hi

I think You have another menu item pointing to contact. Please check if it's not duplicated. If such link is trashed already remove it from trash entirely.
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Moderator

GK User
Thu Mar 05, 2015 7:30 am
Hi, thanks.
There wasn't any trashed item, so I decided to create another "contact" menu item and everything works fine.

I unpublished the original "contact" menu item that had "url problem" and I moved it to the trash. Then I tried to delete it but it gives me an error:
1690 BIGINT UNSIGNED value is out of range in '(`my_user_of_data_base`.`rtfwn_menu`.`level` - 1)' SQL=UPDATE rtfwn_menu SET lft = lft - 1 , rgt = rgt - 1 , level = level - 1 WHERE lft BETWEEN 19 AND 20

Is this related to the update of the template to v. 1.0.2? When I did it, it gave an error but actually the template was updated. See my post https://www.gavick.com/forums/quark/to-update-quark1-0-2-43664

Regards
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Senior Boarder

GK User
Thu Mar 05, 2015 7:32 am
Sorry, I forgot to add tha t now I refresh the admin page and there's no trashed items in menu. So it deleted the item but gave me error ... ?¿?¿?!
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Senior Boarder

teitbite
Fri Mar 06, 2015 12:29 pm
Hi

This is something I have not see before. Looks like Your joomla may not be installed properly. If You have updated it recently than it's possible You need to see if database was updated as well.

Template does not affect menu tables in database.
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Moderator

GK User
Fri Mar 06, 2015 2:28 pm
Hi,

well my Joomla is still 3.3.6, it says me to update to 3.4 but before doing this I will wait, I prefer avoid conflicts.

My website works fine so I don't know where the problem comes from, thanks for your opinion.
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Senior Boarder

teitbite
Mon Mar 09, 2015 9:34 am
Hi

Please send me an access to joomla panel I want to look at it.
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Moderator

teitbite
Tue Mar 10, 2015 9:45 pm
Hi

Everything looks to be ok. Even the k2-user-groups/contacte is gone now. I do not know what was the error, probably some random issue. I would advice to make a backup and do the update.
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Moderator

GK User
Wed Mar 11, 2015 10:13 am
Yes, I'm going to do it.

Thank for your check!
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Senior Boarder


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