Mobile Menu not working

**GK User** Fri Jan 02, 2015 12:23 pm

My site url is dev.africayouthtrust.org/. When i view the site on mobile i have realized that the menu is inactive. When i click on it, it does not display the menus. What could be the problem here

**teitbite** Sat Jan 03, 2015 9:25 am

Hi

Looks like mobile menu was not created at all. Please tell me if You have modified any files and try update template to the latest version. If this will not help I will require an access to joomla panel and ftp.

**GK User** Sun Jan 04, 2015 10:22 am

I don't understand. How do i create mobile menu. Yes i have made changes but most to css files. I thought the template is responsive. I am not for updating the template because that means loosing all the changes i have made on the template. Surely there's another way to go about it

**teitbite** Mon Jan 05, 2015 11:01 am

Hi

That's the problem. Mobile menu should create on it's own and if it's not than I suspect it can be because of the changes You've done to template. Please keep the template in a state You have after modifications as a backup, than overwrite the files with clean template just to check if menu will show. If not than I will need an access to FTP.

**GK User** Wed Jan 21, 2015 7:08 am

I am sorry that i took long. I was able to update the template but it has not resolved the problem with mobile menu. Where is the problem. I am not sure if i can post my site's backend credentials here.

**teitbite** Thu Jan 22, 2015 6:15 pm

Hi

Please send it to me via PM or to my mail address which can be find in a footer of my every post.

**teitbite** Sat Jan 24, 2015 5:07 pm

Hi

Please send me an access to FTP. There is something wrong with this installation. I can see that a default template has been renamed, but whatever I choose a different menu than it makes no difference at all. I can also see a bug which was fixed already, so I know that template is not updated.

**GK User** Sun Jan 25, 2015 9:10 am

As you can see in the back end, there are two templates. One has been renamed which is actually the template the website is running on. The other template which has the default name was updated. You can change the default template and you will realize what i am saying. i have sent you the ftp credentials via PM

**teitbite** Mon Jan 26, 2015 8:01 pm

Hi

Unfortunately the access to ftp You've send me is not working:

530 Login authentication failed. Please contact your web hosting service provider for assistance.

but I've tried to switch between templates and menu is not showing on both, but on the renamed one there is no this menu constructed at all and on the original one menu is in code, but is not showing because of other jQuery error. Please send me a correct ftp access.

**GK User** Tue Jan 27, 2015 10:33 am

I am afraid but that is the correct FTP login credentials. Please use the site manager if you're using filezilla and make sure encryption is set to only use plain text

**teitbite** Tue Jan 27, 2015 8:47 pm

Hi

I'm sorry, but I'm still not able to login and I've already tried 3 different ftp clients and I need it to figure out what is the problem. Please create a new ftp access for me so I'll try again.