TPL_GK_LANG_ERROR_DESC ERROR

**GK User** Thu Oct 01, 2015 10:43 pm Reply with quote Report this post

Hi supporters,

My website cannot work and following error appears:

error.jpg

Please help me to find a reason and how to solve it.

Thank you and regards,

Hai

**GK User** Fri Oct 02, 2015 6:29 am Reply with quote Report this post

If Administrator works, please switch to default Beeze/Protostar template and check if problem remains.

**GK User** Fri Oct 02, 2015 7:27 am Reply with quote Report this post

It is in error too, Cyberek.

beez3.png

protostar.png

Do you know why it happened so that I can protect for future?

It seems that I have to restore from backup file?

Thank you and regards,

Hai

**GK User** Fri Oct 02, 2015 7:28 am Reply with quote Report this post

It looks like a problem with Joomla, not template itself.
I would firstly check if there are no problems with files/folders permissions on your server.

**GK User** Fri Oct 02, 2015 5:04 pm Reply with quote Report this post

Hi Cyberek,

I have to restore the site and it works again now.

Yours sincerely,

Hai

**GK User** Fri Oct 02, 2015 5:06 pm Reply with quote Report this post

Strange. Did you restore it from a local backup or with some kind of server side mechanism?

**GK User** Fri Oct 02, 2015 5:09 pm Reply with quote Report this post

I had to upload the backup file again, then to correct the .htaccess file.

I don't know why it happened.

Sincerely,

Hai

**GK User** Fri Oct 02, 2015 5:15 pm Reply with quote Report this post

Backup file? Do you use somekind of Joomla backup plugin?

**GK User** Fri Oct 02, 2015 11:24 pm Reply with quote Report this post

No, I just back up via hosting and download to my computer then restore by copying to public_html folder.

Hai

**GK User** Sat Oct 03, 2015 9:46 am Reply with quote Report this post

Hmm, really strange.
Either case - I'm glad It works correctly again.

**GK User** Sat Oct 03, 2015 11:45 am Reply with quote Report this post

So what you are thinking about the problem, Cyberek?

Do you guess the cause? I really want to know why so that I can protect that happen in the future.

I tried some ways but not succeed, than I have to use a backup file which I downloaded before to restore. Before uploading the backup file, I deleted all folders in the host.

Thank you and regards,

Hai

**GK User** Mon Oct 05, 2015 12:00 pm Reply with quote Report this post

Actually our template's error shows possible reason - probably there was a problem with file/folder permissions. Joomla requires some folders to be writable, and without that it simply wont work, so that would be my guess.

**GK User** Mon Oct 05, 2015 5:32 pm Reply with quote Report this post

Yes, but I did not know how to find and set correct permission so I had to restore.

Thank you a lot for your discussion.

Hai

**GK User** Wed Oct 07, 2015 5:02 pm Reply with quote Report this post

Usually you can start with "worst possible" 777 which allows to write by everyone. Then you can narrow it down (drop last 7 to 0 for example). You can always find more info about file/folder privileges on the google.

**GK User** Thu Oct 08, 2015 4:38 am Reply with quote Report this post

Yes, thank you for your advice.

**GK User** Thu Oct 08, 2015 7:52 am Reply with quote Report this post

No problem. If you have any additional questions regarding this topic, please let me know.