Abnormal characters and symbols appearing on site

**GK User** Mon Sep 29, 2014 7:34 pm Reply with quote Report this post

We just deployed our new site and in Chrome, Firefox and IE 9 and 10 (not IE 11 or Safari) are getting odd replacement symbols and characters on the menu pulldown down arrows, in the search bar and top right of the menu bar (our Google+, FB and Twitter images are replaced by C I

. Also the letter a is replacing the "..." bubble for comments under our bottom three menu items. See screencaps below. Site is nwcatholic.org.

From Firefox:

Screen Shot 2014-09-29 at 11.29.57 AM.png

From Chrome: Screen Shot 2014-09-29 at 11.05.05 AM.png

From Chrome:

Screen Shot 2014-09-29 at 11.05.05 AM.png

**GK User** Tue Sep 30, 2014 6:26 pm Reply with quote Report this post

Also, this issue seems to happen intermittently. Sometimes the page appears normal and sometimes it has the odd characters.

**teitbite** Wed Oct 01, 2014 8:48 am Reply with quote Report this post

Hi

Please show me Your site.

**GK User** Thu Oct 02, 2014 5:44 pm Reply with quote Report this post

We have now dicovered that the symbols appear in all browsers if the www is omitted from the URL.
We have added a rule to the .htaccess file to make sure the URL is alwaysd redirected to the full URL containing the www.
The correct icons now render in all browsers. Do you know if this is a known issue or why this would be happening?

**teitbite** Sat Oct 04, 2014 11:18 am Reply with quote Report this post

Hi

Yes, this is mentioned in google fonts faq. Anyway, thank you for sharing wht the issue was, someone will benefit from it for sure.