issues after updating template

**GK User** Fri Apr 17, 2015 10:28 pm Reply with quote Report this post

I just updated the template, but now my logo is cut off and my colors aren't the same on somethings.

Also in template manager if you go to tab update there is nothing but words template_updates.

**GK User** Fri Apr 17, 2015 11:49 pm Reply with quote Report this post

it has completely messed up my site after updating the template. i now have my style sheet totally messed up and things not working correctly as far as links.

**teitbite** Wed Apr 29, 2015 1:57 pm Reply with quote Report this post

Could you please provide me with a URL to your website and back-end access via PM (click the “Private Message” text underneath my avatar) so that I may analyze it? It is a lot easier for us to diagnose issues when we have a live site to examine.

**GK User** Wed Apr 29, 2015 2:40 pm Reply with quote Report this post

i just sent pm with info. besides the template issue and error issue, the tab plugin would never work prior to the update. i thought updating would fix issue but it didn't.

**GK User** Thu Apr 30, 2015 6:53 pm Reply with quote Report this post

checking to make sure you got my pm with the info. i sent it a couple of days ago. thanks

**teitbite** Thu Apr 30, 2015 7:19 pm Reply with quote Report this post

Hi

I only have PM: "Sent: Yesterday, 13:39", so before You wrote You did, but it's from yesterdy not from couple of days ago, so I'm not sure what You mean. Was there another message ?

After seeing the page I'm afraid I do not know where to start. I would have to know how Your site looks like before the update. Is it possible to revert changes and make a copy of the site, so I will have one to compare and other to work on ?

**GK User** Thu Apr 30, 2015 9:19 pm Reply with quote Report this post

the site looks the way it is suppose to now. the two big issues are the error message and the tabs not working.
i'm not sure how to do backup so you could see without it being live. it is a ssl site and some things are hard coded as far as links and images.

**GK User** Thu Apr 30, 2015 9:20 pm Reply with quote Report this post

i did revert after it was messed up. but that is when i started getting the error message.

**teitbite** Fri May 01, 2015 11:10 am Reply with quote Report this post

Hi

If what You have there is a site from before the update than I can see some changes to the orginal code. Most probably the modifications which was done got overwritten partially resulting in errors You are reporting. So the only way is to keep the modified template version You have now. For template configuration issue please try to clear cache, probably some changes to css/js files are being loaded from the old(or newer) version.