Ticket problem

Hello,

I have installed RSTickets on my site (http://www.vivacomputers.nl/info-profiel/tickets/dien-ticket-in) but I have the problem that when I press the existing user button beside the gray field there should be a icon that you can choose a user but it is not there.

Regards

Could You check, if it exist normally with standard (Beeze) Joomla template?

Hello, there is a problem with the template. After they told me that the Beez template could give problems they adviced me to try the Protostar template and in that I can see the button to choose a user.

Conclusion is that something is preventing it show up in the Simplicity template.

If the problem resist with the Beeze template (which is default Joomla template) - then the problem resist in the plugin, not in our template.

Hello, it appears that the reason why I don't see the button is because the IcoMoon is not loading:

I have compared the style definitions applied by the default template and the ones applied by your custom template and noticed that your custom template does not load the icon specific font that is used by default in Joomla! 3.0 : 'IcoMoon'. This font is used to generate the icon for the `select user` button, since your custom template does not load this font the button is not shown properly.

In order to display this button you could try adding the following CSS definitions in the component specific CSS files or in your template's CSS file:

.icon-user {
background-color: #0000FF;
color: #FFFFFF;
display: block;
height: 40px;
width: 40px;
}

With these definitions the button will be displayed, you could then set a background image for the button or change the CSS definitions to better integrate the button in your layout.

Is this right?

Thanks!

You can simply add this code to override.css (enable it in template settings), and check if it works fine. Beeze is a standard Joomla template and if a plugin doesn't work with Beeze it is not written well. It never should relay on a specific template to work.