Images disappears

Greetings

Our images disappears in the modules:

http://franjapublicaciones.com/

Thanks for your help

Somehow cached images that should be present in:
web/franja/modules/mod_news_pro_gk4/cache
folder can't be accessed by server. Pelase verify (via ftp) if such folder exist and if there are any files inside.

Thanks

The folder has the images.

If we try to access to your url by browser show us

http://franjapublicaciones.com/web/fran ... _gk4/cache

Code: Select all

Fatal error: Uncaught exception 'RuntimeException' with message 'Unknown column 'header' in 'field list' SQL=SELECT `new_url`,`header`,`published` FROM `xizp3_redirect_links` WHERE `old_url` = 'http://franjapublicaciones.com/web/franja/web/franja/modules/mod_news_pro_gk4/cache' LIMIT 0, 1' in /home/franjapu/public_html/web/franja/libraries/joomla/database/driver/mysqli.php:610 Stack trace: #0 /home/franjapu/public_html/web/franja/libraries/joomla/database/driver.php(1239): JDatabaseDriverMysqli->execute() #1 /home/franjapu/public_html/web/franja/plugins/system/redirect/redirect.php(86): JDatabaseDriver->loadObject() #2 [internal function]: PlgSystemRedirect::handleError(Object(RuntimeException)) #3 {main} thrown in /home/franjapu/public_html/web/franja/libraries/joomla/database/driver/mysqli.php on line 610

You shouldn't try to access cache folder directly.
Please check if:
anjapu.public_html.web.franja.ps.general.543.AcademiaInternacionalnsp_175.jpg
file exist.

The image don't exist

I uploaded a imagen with the name

http://franjapublicaciones.com/web/fran ... sp_175.jpg

And works in the top module. What should do with the others images?

Thanks

While I was waiting for your help, I try to upload a second image for the other article in the module

I upload

http://franjapublicaciones.com/web/fran ... vivira.jpg

But for the second don't work.


Thanks. I wait for your help

Please, our site is live ..

Thanks

I understand the top module and upload other images.

But the others modules we don't understand them.

And the big question is,,, why is happening that?

Thanks

Please ask your hosting company support for help. It looks like module which generates the thumbnails simply cannot do it, and reasons might be more than one - folder permission, missing libraries etc.
Please let me know what they repiled.

God.. You don't help with anything. First with virtuemart now with the host ¬¬

The host will say us that they don't do the template or joomla. : S

We 're going to ask them then....

Which folders we must check ?

Which libraries we must check?



If you don't indicate some guide, the hosting can't guess how try to fix the problem.

Thanks

There should be errors in php logs if the problem was with library.
web/franja/modules/mod_news_pro_gk4/cache
This folder should be writeable by web server.

Please send me a PM with:
1. URL to your website
2. login and password of user with admin/super-admin privileges (please create one for me)
3. ftp data (host, user, password)
4. link to this thread
I'll also try to check what might be wrong.

And if it goes to VM - we don't support their product, sorry, you would have same problem if you would install it separately.
And VM forum is the best place to find answers to questions related to VM - there are VM specialists out there.

Thanks. PM sent

I can't find cause of the problem. I have provided your data to our dev team, they will try to verify what's the problem.

: (

Ok, As our site is live and many people see our news, how long we must wait?

Thanks

Hopefully not longer than 1-2 days, maybe faster.

Could you please verify if same problem happens when NSP gk5 is used?

The site worked around two weeks after your verification.

But now with new K2 elements that we create, the site continues without show the images

Could you explain me what do you do after for fix the problem again.

Thanks

www.franjapublicaciones.com

the portal is worse than before, no image loads fine and we detected that when we try to upload the imagen in K2 in the tab "Image" don't upload it.

Do you know what could be the problem? Thanks

Could you please verify if same problem happens when NSP gk5 is used?

I created a new module but with Gk5 module replying our Gk4 module "Punto de Vista" in the mainbody_bottom but the site show us blank page.

Thanks for your help

(I unpublished our new Gk5 module for see the page again)

It seems like a general Joomla/k2/template/plugins failure.
Please switch back to default Beeze/Protostar template and check if the issue disappears.

Thanks, please check the imagen. I can't see the modules or we don't know how.

I put a GK4 module in protostar position and show several errors:

Thanks

Some help please? Our site is live

It looks like general Joomla/server issue, not related to remplate/modules itself.
I would suggest to download it and find out whats wrong locally or test the installation on another server.

Other solution would be to reinstall the site and try to import database.

How can I reinstall the site and restore the database?

Sorry, but dealing with general Joomla errors is not covered by our technical support.
If the site was working fine and suddenly something has broken up it is clearly that either you have done something or something has changed on the server side. First thing I would do is to check if all Joomla requirements are met. Second thing I would ask on Joomla general help forum. Third thing would be to copy the site to local host (and assure you have local host server meeting Joomla requirements) and check if it works fine. Other thing might be to bring the backup of the site and check if it works better. You also might have been hacked... As you can see solutions and ideas are countless.
Best solution I can give you - find a Joomla specialist who might do full diagnostic of your hosting/site.