Main menu button doesnt work in Mobile Version

Hi

When I Look at the Website with a mobile phone (Samsung Smartphones) then the Button which should Show the Main Menu is Not working. I am wondering if I should configure something in the backend.

Also there is a mobile Menu with Sample Datas in the backend. Is ist Necessary to have this menu or does the mobile Version automatically Take the Main menu?

Thank you

http://Www.relaunch.sgom.eu

Hi

Unfortunately I do not have the exact model You have, but on all 3 phones I can check it menu is working fine. Here is a screenshot from iPhone5. If You are not using menu called Mobile Menu You can delete it. Responsive templates are using one menu for all devices.

Okay thank you.

Hi.

I also checked it now again. With IPad and IPhone it is working perfectly.

I tested now different Samsung Smartphones which all goes with the Android System. With all the smartphones you are not able to open the menu. The picture for the menu is shown but nothing happens.

I also run a test with a Nexus 7 (Android System) and there the main menu is shown but there are big difficulties to open the child menus. It is almost not possible.

it seems that there is a problem with the mobile version with the Android System.

What can be done here?

Thank you.l

Hi

I need You to make one small test. Can You please check if the same problem is happening with our demo http://demo.gavick.com/joomla25/bikestore/ ?

I do not have an actual device to see that, but emulators are showing it fine, so knowing if problem is related with template itself or content will give me something to start with.

I did the test and on my smartphone it is working fine. The menu opens. No problem.

On the NExus 7 it is still not working good, but better as with my website.

Hi

If it's fine with demo than problem may be related to the modules You have. Please just for test disable language selector since it's closest to the menu and we do not have it on our site.

Please let me know of any modifications done to template's code.

Yes the language switcher module causes the problem. Without the two flags it is working alright on my smartphone.

Hi

Ok. Please try add this code to css:

Code: Select all

#gkTopLinks {
    margin: 0;
    position: absolute;
    right: 0;
    top: -25px;
}

section#gkPageTop {
    position: relative;
}


this should help, but may require some adjustment, unfortunately will only know after this code will be added to site.

Hi!

I have inserted this code to the template.css file, but it is still not working.

Hi

Please send me an access to ftp, I'll make it for You.

ftp access sent to your website.

The website is. www.sgom.eu

Hi

Really sorry, but I cannot access Your FTP. Looks like I'm missing a host address. I was trying with Your site url, but still getting an error that ftp do not exists.

I have just tried it and it is working.

Host: ftp.sgom.eu

Hi

I was trying with relaunch.sgom.eu , so it could not work

I've added this code at the bottom of mobile.css

Code: Select all

#gkTopLinks {
    margin: 0 !important;
    top: 20px;
}

#gkTopLinks a {
    text-indent: 0;
}


please check if it's working now.

Thank you for your effort, but it is not working anyways.

Hi

I was afraid that. Unfortunately without an actual device I'm not able to check if it works and I'm guessing.

Please check right now. I've disabled flags at all for mobile to be sure it's the reason if such behaviour. Let me know please.

Sorry, but it is still not working.

I have also never not seen any flags on my mobile version.

Sorry!

Hi

The fact that You still can see flags may mean that the first fix was working but a browsers cache on Your phone was not cleared. Please take a look on a screen. Flags are set to be not visible when screen resolution is less than 600px. And I believe that the previous fix was a right solution. Sorry, but it's just very hard to make it without having a device where I can see a result of new code Unfortunately none of my devices is showing this issue.

Yeahhh! It is working now! Whatever you did, thats it!!! Thank you. You are my hero!!

Sorry, the sentence: "I have also never not seen any flags on my mobile version." was written in a wrong English by myself. I meant: that I have never ever seen flags on my mobile phone. Sorry. But it is working now.

Hi

Great. And there were flags on my phone covering a menu a little bit. I'm glad I was able to guess the cause of the issue