New picture upload

**GK User** Wed May 22, 2013 1:52 pm Reply with quote Report this post

Hi!

I tried to upload a picture in "speakers" K2 article. After inserting a file name and saving it shows an error:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request".
How may I fix it?

**GK User** Wed May 22, 2013 1:54 pm Reply with quote Report this post

Proppably it is a problem with write permissions. Please contact your hosting provider and ask him what permissions need to be set so php scripts could write files to catalogs.

**GK User** Wed May 22, 2013 7:23 pm Reply with quote Report this post

Sorry to tell you that provider couldn't help me. It doesn't work.
Suddenly I recognized that picture file less thak 4kb can be uploaded! I test it at festival.averkievo.ru
May be this can help to solve the problem?!

**GK User** Wed May 22, 2013 7:37 pm Reply with quote Report this post

So it seems that You have size limit of files that You are trying to upload via php. We cant help You on this side if it is server configuration problem.
I would firstly study <?php phpinfo(); ?> and check what configurations doesnt fit well.

**GK User** Fri May 24, 2013 8:21 am Reply with quote Report this post

It is still doesn't work!?
Here is my server provider's message:
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Здравствуйте Ограничение на загрузку файлов установлено 32Мб. Информация по php - http://festival.averkievo.ru/phpinfo.php

Настройки сервера корректны, таймауты также. Возможно, что ошибка связана с спецификой компонента. Передайте, пожалуйста, продавцу протестировать с указанными в phpinfo настройками и использованием fcgi.
Лог ошибки:
[Thu May 23 23:47:05 2013] [warn] [client 85.89.102.35] mod_fcgid: error reading data, FastCGI server closed connection, referer: http://festival.averkievo.ru/administra ... item&cid=8
[Thu May 23 23:47:05 2013] [error] [client 85.89.102.35] Premature end of script headers: index.php, referer: http://festival.averkievo.ru/administra ... item&cid=8

Уточните, также, пожалуйста, минимальные настройки по таймауту, длине запроса и объему паняти для сервера при использовании данного компонента. У продавца такие требования должны быть.

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С уважением,
Администрация RadiusHost
http://www.radiushost.ru

If it is possible, answer it, please.

**GK User** Fri May 24, 2013 9:05 am Reply with quote Report this post

Sorry, but I don't understand russian language

.

**GK User** Fri May 24, 2013 9:22 am Reply with quote Report this post

It is my fault! Sorry!

Here is my server provider's message:
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File loading limit is set to 32Мб. php info- http://festival.averkievo.ru/phpinfo.php

Server's setups and timeouts are correct. The error is possibly connected with conponent's specific. Please, please the seller to test using mentioned phpinfo setups and using fcgi.

Errog log:
[Thu May 23 23:47:05 2013] [warn] [client 85.89.102.35] mod_fcgid: error reading data, FastCGI server closed connection, referer: http://festival.averkievo.ru/administra ... item&cid=8
[Thu May 23 23:47:05 2013] [error] [client 85.89.102.35] Premature end of script headers: index.php, referer: http://festival.averkievo.ru/administra ... item&cid=8

Please, specify the following: min timeout setup, request value, server memory value for use of this component.

**GK User** Fri May 24, 2013 12:29 pm Reply with quote Report this post

Our K2 component is a default component and there are no changes in its backend functionality made by us.
We also have checked, and it works on thousands of hosting company servers across the world, and from data You have provided I cant figure out what could be wrong with your setup.