VM Ratings and Reviews

Dear Gavick,

I am having an issue with the VM reviews using your template override. When I review a product and click on “Submit Review,” I get a message that review was saved. First issue is that nothing gets saved. Second issue, I am getting redirected from product detail page to “component/virtuemart/product-detail.” Is there any way someone could look at it?

Thank you in advance.

Have you checked the demo site of the template and seen the same issues? Also, can you post your site URL here?

Have you checked the demo site of the template and seen the same issues? Also, can you post your site URL here?

Don, hi. Thanks for writing back. I was not able to test on the demo, because I was not able to go through the checkout process and I guess ratings are not available to guest users.

I will PM you a link....

Have you checked the demo site of the template and seen the same issues? Also, can you post your site URL here?

Don, I sent you a PM earlier. To add to my issue, I guess the redirect is wrong after the review/rating is submitted and it's not being stored...

Thanks.

Hi,

Thank you I got it and made a test and can confirm the issue, however there are no clues yet to know why it happens, can you give me an admin account for further check?

The account you gave me doesn't work, check and correct it please.

The account you gave me doesn't work, check and correct it please.

I gave you wrong password. Sorry...

It's fixed and works now.

1. Login at your front-end, pick a product and write review, click save, you will see something like this [cut]

2. Approve the review in backend: VM -> Products -> Reviews & Ratings [cut]

this is to prevent spams.

It's fixed and works now.

1. Login at your front-end, pick a product and write review, click save, you will see something like this [cut]

2. Approve the review in backend: VM -> Products -> Reviews & Ratings [cut]

this is to prevent spams.

Hi Don,

Thank you so much. Could you please explain what was the issue?

I made a change in your VM configuration to allow registered visitors to write reviews, it allowed visitors to review only their bought products.

Btw, I can't edit my post to remove the links, I don't know why, maybe only mods can do that.

I made a change in your VM configuration to allow registered visitors to write reviews, it allowed visitors to review only their bought products.

Btw, I can't edit my post to remove the links, I don't know why, maybe only mods can do that.

Oh, I see. That was easy. I appreciate your help. Many thanks.


I am sure they can. In the meantime could you please remove the file from the link?

Thank you in advance.

I did not upload those images under an account so I can't remove them as well, I'm sorry.

I did not upload those images under an account so I can't remove them as well, I'm sorry.

Okay, np. One more question. Do you know how to replace the rating radio buttons with star images only?

And also, how to show in the product details stars on top instead of "5/5?"

Thanks.

I don't get that.

Regarding the issue with the redirected URL, try turning of SEF and check if it persists.

I don't get that.

Regarding the issue with the redirected URL, try turning of SEF and check if it persists.

I tried that and it still exists.

What if you use other template for VM?

Don, I don't have other templates. I don't know if that might help, but I noticed it is only happening for parent products. Child products work fine. Any ideas?

Just use the default joomla template, which is standard, to test. If the same issue happens with that template, we will know that it's a problem of VM, otherwise it is problem of Gavick template.

Just use the default joomla template, which is standard, to test. If the same issue happens with that template, we will know that it's a problem of VM, otherwise it is problem of Gavick template.

Don, it look like it the issue exists with different template. I understand that it sound like it isn't Gavick's problem, but do you have any idea why it redirects to different page?

Just use the default joomla template, which is standard, to test. If the same issue happens with that template, we will know that it's a problem of VM, otherwise it is problem of Gavick template.

So I guess the problem is here:

Code: Select all

<form method="post" action="<?php echo JRoute::_('index.php?option=com_virtuemart&view=productdetails&virtuemart_product_id='.$this->product->virtuemart_product_id.'&virtuemart_category_id='.$this->product->virtuemart_category_id) ; ?>" name="reviewForm" id="reviewform">

I just don't know how to let it stay on the same page.

So try leave action's value empty and check if it works.

That code will be like this:

Code: Select all

<form method="post" action="" name="reviewForm" id="reviewform">


So try leave action's value empty and check if it works.

That code will be like this:

Code: Select all

<form method="post" action="" name="reviewForm" id="reviewform">


Nope, still no luck...