different pictures in cart popup

**GK User** Thu Oct 11, 2012 3:33 pm

when people add something to cart and then click the cart icon they can see different picture than the product they have ordered. I have chosen one product but in popup window is different.

thank you for your help

**teitbite** Fri Oct 12, 2012 6:29 pm

Hi

Please show me Your site.

**GK User** Sat Oct 13, 2012 6:59 am

www.rowline.com

**teitbite** Sat Oct 13, 2012 7:40 pm

Hi

You need to write something more about this problem. I've just checked it and I see the same product images that I've selected to cart.

**GK User** Sun Oct 14, 2012 6:49 am

The different picture is in the popup cart.

**teitbite** Sun Oct 14, 2012 12:11 pm

Hi

What version of VM are You using ? I think it can be because template doesn;t have a style for newest VM yet. If You are not using the latest VM than please send me an access to ftp so I'll check what's going on.

**teitbite** Thu Nov 01, 2012 12:20 pm

Hi

I got Your mail with an access, but let try to downgrade VM version to 2.0.10 first. This template do not support the latest VM yet and this problem can be related with that fact.

**GK User** Tue Dec 18, 2012 8:10 pm

http://e-shop.dobrovolnihasici.sk

doing the same thing to me

**teitbite** Wed Dec 19, 2012 2:52 am

Hi

@stanostas let try the same steps. Noe tempate is updated to latest VM, so update template and VM, than disable cache and check if images are good.

**GK User** Wed Jan 02, 2013 2:09 pm

Hello I have upgraded VM 2.0.16 and template 2.14.1 to latest versions but this problem still remains.
Do you have any solution for that?

thank you

**teitbite** Thu Jan 03, 2013 2:16 am

Hi

I have no idea what's going on. Let try from the start. Please disable all cache and compression.

The hardest part that I've only seen this issue once and cannot reproduce it since.

**GK User** Wed Jan 09, 2013 1:58 pm

I have the same problem. Noticed today.
Cache is always disabled

**teitbite** Wed Jan 09, 2013 3:56 pm

Hi

I've informed programmers that this issue is still happening. Please one of You send me an access to website and ftp, so I'll pass it to programmers.

**GK User** Mon Jan 14, 2013 8:38 am

teitbite wrote:Hi

I've informed programmers that this issue is still happening. Please one of You send me an access to website and ftp, so I'll pass it to programmers.

Same problem here - I will send you details.

**teitbite** Mon Jan 14, 2013 7:15 pm

Hi

Thanks @ecweb, I've send Your access to programmers. I hope it will help them to solve it.

**GK User** Mon Jan 21, 2013 12:21 am

teitbite wrote:Hi

Thanks @ecweb, I've send Your access to programmers. I hope it will help them to solve it.

Hi @teitbite,
I have not heard anything from the programmers and the issue is still present.
The client is in a hurry to make the web store live - could I please have an update on this situation and how long it could take to get it fixed?

**teitbite** Mon Jan 21, 2013 5:07 am

Hi

Sorry, but I failed fixing it. Thanks to Dziudek I've located a code responsible for it, but whatever I do I breake everything even more. I've send where I stopped to programmers again. This bug is because of changes to VM database, which means that reverting to the VM version template was updated as last should fix it. Meanwhile programmers will work to update it to the latest too.

**GK User** Mon Jan 21, 2013 5:57 am

Thanks for a quick reply.
I don't really want to downgrade the VM installation (in case I stuff something else up on my site).
Could you instead advise me how to hide the pictures on the add to cart popup for now?
If you also could let me know once a solution is found for the overall problem, then that would be greatly appreciated!

**teitbite** Mon Jan 21, 2013 12:21 pm

Hi

Programmers are working on this issue as I write this. But in case it took longer than I expect here is a code which will hide images:

Code: Select all: .vmGkCartProducts .gkContainer img { display: none !important; }

**teitbite** Tue Jan 22, 2013 1:21 am

Hi

Here is a word from programmer:

Code: Select all: I've spent on this site almost an hour addin and remove products to cart - every time it is fine >> http://d.pr/i/1qvg But maybe this is related with user session created by VM, please try to reinstall extension and especially the all in one installer from VM page which overwrite cart module. Then just copy /html/com_virtuemart from latest template release. For me the this is related with VM cart not our pop-up modification because when the image is returned randomly surely ID of product's in cart also. Please also ask user about VM history - it is updated version or qucikstart one ?

So please let me know if VM was updated and what was the previous version if You remember.

**GK User** Tue Jan 22, 2013 2:12 am

Thanks for that - much appreciated.

Version is 2.0.14 - so yes it has been updated.
I don't really want to downgrade, surely a fix can be made for the newer versions of VM?

Keep us posted with how it goes,
EC Web

**GK User** Tue Jan 22, 2013 2:23 am

The programmer was looking in the wrong area!

- this shows the error clearly in the add to cart popup which you get when you click on the mini-cart image on the right of the template!
Full image at http://pablosbirdtoys.com.au/error.png

**teitbite** Wed Jan 23, 2013 1:16 am

Hi

Ok. I've send this screen and information about update to programmers.

**teitbite** Thu Jan 24, 2013 1:15 am

Hi

Finally Konrad find out what's going on

checked issue on this page http://pablosbirdtoys.com.au and this problem is becasue client has no SKU defined for products. And first query in module based on this parameter so each time it is same value becasue field is empty. I test it for two products in Hanging Toys category. So if client add SKU for prduct will have diffrent images.

**GK User** Thu Jan 24, 2013 1:35 am

Excellent - that solved the problem!
Thanks so much for the help and patience with this issue.

**teitbite** Thu Jan 24, 2013 5:06 am

Hi

All the patience is from Your side. Thank You for this