Images Do not show on Home Page using News Show Pro

None of the product's images are showing up on the home page like the demo. I did the quickstart install... all normal settings... all products have images and show on the product page... I already gave Don Lee my login and FTP credentials for other issues... site is: http://www.mybilliardstore.com/

Here is an update... for some reason, the GK News Pro module on the home page seems to be looking for images for the product images in the root folder... rather than using the product's image folder like the product details page does... ie. images/productimages/thumb/xyz.jpg and its trying to pull the full size image rather than thumbnail... and those images are full size images and obviously dont fit right...

Why cant the module pull the thumbnail image that it pulls on the product detail page and have the right size image like your demo has?

I am using the default settings for pretty much everything in the quick start install... only thing I changed was the Virtuemart - Configuration - Template and in the Media File Settings for Product Media I am using the path: images/productimages/ which works as you can see from the product pages... Don Lee has my login credentials and FTP info...

Hi,

I have been checking this for you for awhile but haven't found anything, could you change this back:

I changed was the Virtuemart - Configuration - Template and in the Media File Settings for Product Media I am using the path: images/productimages/ which works as you can see from the product pages...

I just want to know if it works with everything like in demo setting.

Thanks,

Change it back to what? I dont know what you are saying or asking? I dont know what the original path was or is... and if its what I think you mean... that would mean I would have to reset the image URL path for 3629 products... ie. go into each product and update their image path... that is very very time consuming and I am not sure that would make the difference we need... If I change that path - the product details page images wont work.

To test it out - I changed the path in the media file settings of the virtuemart configuration to: images/stories/virtuemart/product/ which is what I think the demo had it at - like you asked and updated 1 of the products with the proper URL and image to see if it would work... and it still did the same thing... which is, the News Pro tried to import the large - ie. full size product details image and not the thumbnail... and it was looking for it on the root folder... You can see the result when you go to the site - under the Billiards Balls on Site section on the home page... For that News Pro Data Source I used Products rather than the Category as I tested it out on just 1 product.

Update: I need to have the home page done today so I am going to the pics its looking for in the root folder so it works... but the problem still exists... let your developer know so they can give me an answer as having thousand pics on the root folder isnt something I want to have... but its a workaround until you guys figure out why its not working... so, when you go to the site... and its look OK - dont assume its working right... thanks

Hi,

We are checking it, I will update you soon.

Cheers,

Hi,

There seems to be some problem with directory permission, can you please go to backend and fill up your FTP root account to check if the module can create thumbnail images?

http://www.mybilliardstore.com/administ ... pplication

I dont follow you - what does "fill up your FTP root account mean?" Which directory do I need to make the right permission... which permission level should it be? I am using Akeeba Admin Pro - perhaps that is blocking it - which file makes the images - I can allow it in the settings...

I dont think that is it to be honest with you as when I put the images in the root directory and it works... but it shouldnt be checking for the root directory for the images...

The module now can't create thumbnails because it doesn't have permissions to write into cache folder, that's why it gets incorrect image URLs. I think the problem could be fixed if you setup FTP mode in your Joomla site with your FTP root account http://easycaptures.com/fs/uploaded/608/7121363839.png

Just to contribute to this topic see following information.

Depending on host setup of apache following happens.

Most cgi and php on the server run as user nobody. So any files / folders created by user nobody cannot be accessed / deleted / created if following folder permission is set
775 for folders and 644 for files
If 777 for folders and 666 for files permissions set then scripts should be able to write to these folders / files tough leaving them open to security concerns.

If apache runs as the account owners username ( Apache suEXEC / PHPsuEXEC ) then all scripts etc should be ok to run / access /create / delete under 755 folder permissions.

How to test ?
Use your ftp and chmod following folders to 777 and delete old cache of image files from there.

Code: Select all

modules/mod_news_pro_gk4/cache/


Change it back to 755 after your test.

Example chmod examples. Pay attention to 755 , Group and Public have no write access.

777 everyone can write as long as they have access to server as user.


See you around...

Not sure if this is the solution... my host is the same as Joomla.com and Joomla.org... no strange hosting setup... and it doesnt explain why its checking the wrong folder either... but I will check it out... any news on the other issues on the other threads? Been over a week now.

Thanks @Norman, I have tested that for him already as I've got his FTP access however it didn't help, that's why I wanted him to try with setting up FTP layer in his Joomla and have been waiting to see if that helps.

Cheers,

Dont worry about this issue anymore... I moved on... cant waste any more time on it... I have a work around solution for it... but I use Rochen which is tuned for Joomla and Joomla themselves use Rochen, so if your template is having an issue with how the FTP or server is setup - may want to check your template... and I can see the path your IT person is taken and it doesnt make sense within the scope of the issue... anyways - for my ticket - you can move on... but I would recommend you figure out what caused it on your end in case others complain...

Hi bro,

There might be some misunderstanding here, as I have mentioned, the issue doesn't come from template or the module themselves but the directory permission setting of your server which causes the module can't create/write files into image cache folder, in order to make sure/test this, you can move your whole site to another hosting or your localhost to see.

However I'm glad to know you have figured it out, if you need any further assistance, don't hesitate to let us know.

Have a nice day,

strange - never heard of that being the issue... usually its just a folder - not the entire site... again, I am using Rochen - which is "the standard" for Joomla hosting... if your template doesnt work out of the box with them - may want to retool the template... By the way, I didnt figure out why it wont work specifically - I just did a workaround solution.

I don't know how Rochen is but it's obviously a problem from server, it causes problems not only for our template/modules but also for other extensions in your site and Joomla as well, such as the problem you now can see with VirtueMart. Please contact with Rochen for further assistance.

Thanks,

Rochen is the hosting solution used by Joomla... you would think they are qualified...

You say contact them... OK, and ask them what specifically?
I dont have any problems with other things... just have problems with this one thing.

Hi,

Have you tried contacting with them yet and found out the problem?

No, there is no problem with them... or the server... and I didnt have time to tinker with it any longer... I went with another path.

Ok it's fine mate, if you need my further help, don't hesitate to let me know.

Cheers,