Check-out button pops-up empty tab in Firefox and IE

Hello,

I'm facing the issue that when users click on the 'CHECK OUT' button after visiting their shopping carts a new tab pops up with an empty page (no errors).

Template: Yourshop template
Joomla: Version 2.5
Virtuemart: Version VM2.02.0b

Please can somebody advise how to resolve the issue?
thank you in advance

Hi

Please set the error level in joomla global configuration to ALL and tell me the exact url to the page with problem.

Hi, do you mean Site/Global Config/Server/Error Reporting/Maximum ??

I set it to Maximum but with the Error Reporting set to Maximum the Checkout Works!


Would you like to send you the Site's link in Private message? then you can try to checkout . The problem occurs before making any payment anyway

Update: it appears that the problem is with Javascript. When I enabled the Error Reporting the Javascript must have gotten disabled.

This problem occurs with IE and Firefox. It works fine with Chrome.

Please anyone who knows how to fix it please advise .

Virtuemart forums say that Gavick templates sometimes have this issue but no solution was given there.

Hi

Please send me an access to joomla panel.

Hi,

Sent via PM

thx

Hi

Looks like it can be a validation error with unclosed html tag. Please change the name of the folder /html/com_virtuemart to /html/_com_virtuemart and check if problem is still there. What I advice should disable the layout which comes with template and use vm default one so it will give a hint where the problem is.

Hello, thanks for your help.

That didn't resolve the issue however I discovered what went wrong. A module with a 'sliding effect' was conflicting. Disabling that module made the checkout process work again.

thx again for your efforts

G

..I spoke too soon.

The problem is still there, I dont know why it allowed me to go past the checkout page only once using IE but the problem is still there.

Changing the VM template did not resolve the issue.
Renaming the html/com_virtuemart folder did not give any results
I disabled all modules one by one and there is no module conflicting

Any other thoughts?

Hi

If it's not module or template style than it has to be VM issue. Please send me an access to ftp I'll take a look.

Hi, sent via PM

Many thanks - appreciated
G

Hi

It's for sure a validation error. I've found multiple issues with unclosed <span> and <td>, but still some are hiding and I cannot get to them. So I've used a workaround by adding this script which removes oppening new page with button hit.

Code: Select all

   <script type="text/javascript">
   (function($) {
   $(document).ready(function() {
      $('a.vm-button-correct').hover(function() {
         $(this).attr('target','');
      });
   });
   })(jQuery)
   </script>


Many thanks for this solution.

Greatly appreciated

G

Hi

No problem. Unfortunately this is not a solution. It's just a trick to workaround the issue, but I'm glad it helped.