Site down : blanck page on product detail

**GK User** Sat May 18, 2013 10:58 am

Hello,

I stille have a big issue : after installing your template, when i click on a product to order it, i got a blanck page !!
http://www.gedautomobile.com/fr/service ... tion-européen/tag-zulassung-certificat-d-immatriculation-européen-Import%20Export%20Automobile.html

Please help.

**teitbite** Sun May 19, 2013 9:23 am

Hi

Can You please tell me the correct link ? This one was not rendered properly.

**GK User** Sun May 19, 2013 9:35 am

Hi, yes it is because i couldn't let my site down too long.
I turn on your template again. You will see that it is impossible to get product detail (blank page).

Something curious : if i delete /home/templates/gk_storebox/html/com_virtuemart, it works but I dont get your template rendering...

Thank you for your help, don't hesitate to contact me.

http://www.gedautomobile.com/fr/service ... -conformité-audi-Import%20Export%20Automobile.html

teitbite wrote:Hi

Can You please tell me the correct link ? This one was not rendered properly.

**GK User** Sun May 19, 2013 11:01 am

http://www.gedautomobile.com/fr/service ... -conformité-audi-Import%20Export%20Automobile.html

gedautomobile wrote:Hi, yes it is because i couldn't let my site down too long.
I turn on your template again. You will see that it is impossible to get product detail (blank page).

Something curious : if i delete /home/templates/gk_storebox/html/com_virtuemart, it works but I dont get your template rendering...

Thank you for your help, don't hesitate to contact me.

http://www.gedautomobile.com/fr/service ... -conformité-audi-Import%20Export%20Automobile.html

teitbite wrote:Hi

Can You please tell me the correct link ? This one was not rendered properly.

**teitbite** Mon May 20, 2013 10:07 am

Hi

Sorry, but this link got broke by editor I think, so I still cannot see it. Let make it differently. Please set the error level to ALL in global joomla settings for server. Than copy the error here so I'll figure out what can be wrong.

**GK User** Mon May 20, 2013 10:15 am

You could also use a bit.ly or any other link shortening software.

**teitbite** Mon May 20, 2013 10:32 am

Hi

Showing what the error is would be a next step anyway, so link will not be so important if I just know the error message.

**GK User** Mon May 20, 2013 11:31 am

Here is short URL http://bit.ly/12GgNZT

There is no error message, just a blank page when we clic on produt detail...

teitbite wrote:Hi

Showing what the error is would be a next step anyway, so link will not be so important if I just know the error message.

**teitbite** Mon May 20, 2013 1:01 pm

Hi

Ok. Please send me an access to joomla panel and ftp. I'll fix it.

**GK User** Mon May 20, 2013 2:34 pm

Ok, acces sent in private message.

teitbite wrote:Hi

Ok. Please send me an access to joomla panel and ftp. I'll fix it.

**teitbite** Tue May 21, 2013 2:55 pm

Hi

Sorry, but this access is not working also a page You show me as example is displaying fine right now.

**GK User** Tue May 21, 2013 3:40 pm

Hello,

Yes, I had to gave up for I could not leave my site down for such a long time.
I am going to make a model on another Database and try to work on it...

teitbite wrote:Hi

Sorry, but this access is not working also a page You show me as example is displaying fine right now.

**teitbite** Wed May 22, 2013 10:04 pm

Hi

Ok. If You want please just tell me what to do to reproduce this issue so I'll make it when I'll be checking it and set back as it was if I'll not be able to figure it out.