site configuration

**GK User** Fri Jul 27, 2012 3:37 pm

I uploaded the template and the site lists coffee this message

Fatal error: Class 'JConfig' not found in /home/......./public_html/includes/framework.php on line 56

What has happened?
I searched the forum, I posted a tickets book .... please help?
thanks
Sabrina

**GK User** Fri Jul 27, 2012 3:48 pm

Hi Sabrina,

As you can see in the error message, the error comes from a Joomla file so it couldn't be a template error, I have searched on Google and found this which may help you fix it out http://forum.joomla.org/viewtopic.php?t=390070

Cheers,

**GK User** Fri Jul 27, 2012 4:25 pm

Ok, I tried following when written in the post and now reports the error that appears to be related to the template
Fatal error: Call to undefined method GKTemplate :: getParam () in / home / bedanait / public_html / templates / gk_coffe / layouts / default.php on line 29

Any suggestions?
Sabrina

**GK User** Sat Jul 28, 2012 2:02 pm

Hi,

I would like to debug the issue if you could send me a PM to provide with your site's backend and FTP access info.

Thanks,

**GK User** Mon Jul 30, 2012 1:17 pm

Don Lee wrote:Hi,

I would like to debug the issue if you could send me a PM to provide with your site's backend and FTP access info.

Thanks,

i send you a PM
tanks,
Sabrina

**GK User** Mon Jul 30, 2012 2:09 pm

Thank you Sabrina, it seems like that the template is not working properly that can't connect to its library. Can you please reinstall it or just provide me with backend access plus to try that for you?

Thanks again,

**GK User** Mon Jul 30, 2012 2:39 pm

I send Pm
thanks
Sabrina

**GK User** Mon Jul 30, 2012 2:51 pm

sabrina707 wrote:I send Pm
thanks
Sabrina

I have reinstalled and does not work
Sabrina

**GK User** Mon Jul 30, 2012 3:38 pm

sabrina707 wrote:
sabrina707 wrote:I send Pm
thanks
Sabrina

I have reinstalled and does not work
Sabrina

Sorry,
I have an urgent need to publish my site because I purchased the template from 4 days and did not work .... Can you help me?
thanks
Sabrina

**GK User** Mon Jul 30, 2012 4:28 pm

Hi,

I have just checked again, your Joomla installation is missing a lot of files, that's why it can't run now, for example there are only two directories under your Joomla root folder now, they are "administrator" and "cgi-bin". Therefore, please try to re-install Joomla properly first then the template will work.

Thanks,

**GK User** Mon Jul 30, 2012 4:38 pm

Don Lee wrote:Hi,

I have just checked again, your Joomla installation is missing a lot of files, that's why it can't run now, for example there are only two directories under your Joomla root folder now, they are "administrator" and "cgi-bin". Therefore, please try to re-install Joomla properly first then the template will work.

Thanks,

hi,

is what I'm doing this for several files are missing

. I've re-installed twice and this is the third. We hope.
Sabrina

**GK User** Mon Jul 30, 2012 4:42 pm

After doing that, if the problem persists, please get back to let me know.

thanks,

**GK User** Mon Jul 30, 2012 4:51 pm

ok and thanks,
regards
sabrina

**GK User** Mon Jul 30, 2012 5:12 pm

Don Lee wrote:After doing that, if the problem persists, please get back to let me know.

thanks,

Hi,
I re installed the site and I get the following error
Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0

Fatal error: Unknown: Failed opening required '/home/bedanait/public_html/index.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in Unknown on line 0

please, can you help me?
Tanks
Sabrina

**GK User** Fri Aug 03, 2012 11:51 am

Hi,

That's a really weird issue and I don't think it comes from the template, can you please try installing a fresh Joomla package to check if it can work properly? Problem could come from your server as well, please check.

Thanks,