I need your help to work, "The World News II"!

"The World News II" has stopped working.

I do not speak English. I am Brazilian. Use Google translator.

I do not know what to do!

I need to use files in order to explain.

"The World News II" is NOT working. (An internal server error occurred. Please try again later. Error 500)
"e-Sport" works correctly".

I do not need "e-Sport."
I need "The World News II".

This is an example:

"The World News II" is NOT working

This is an example:

"e-Sport" works correctly".



I need "The World News II" working properly!


I use:
a)

Informações do Sistema
Diretiva Valor

PHP executando em Linux whl0048.whservidor.com 2.6.18-194.32.1.el5PAE #1 SMP Wed Jan 5 16:15:38 BRST 2011 i686
Versão do Banco de Dados 5.1.58-community-log
Collation do Banco de Dados utf8_general_ci
Versão do PHP 5.2.17
Servidor Web Apache
Interface PHP com servidor Web apache2handler
Versão do Joomla! Joomla! 2.5.0 Stable [ Ember ] 24-Jan-2012 14:00 GMT
Versão da Plataforma Joomla! Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT
Navegador do Usuário Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7

b) K2 v2.5.4 | Copyright © 2006-2011 JoomlaWorks Ltd.

c)
gk_twn2_J!25
mod_fb_gk4_J!25
mod_highlighter_gk4_J!25
mod_image_show_gk4_J!25
mod_news_pro_gk4_J!25
mod_stock_gk4_J!25
mod_tabs_gk4_J!25
mod_weather_gk4_J!25

attention:
After the network installation of "Joomseller Megamenu Framework" "http://joomseller.com/joomla-modules/dropdown-mega-menu.html" I could not work with The News


I need your help to work, "The World News II"!

I have a response http://tickets.joomseller.com. Now I need a response http://www.gavick.com / support. Please!

ENEAS DE SOUZA CORREA,

A customer support staff member has replied to your support request, #604975 with the following response:

Hello.
I've checked your site, tried to create another module position for megamenu. However still issue. Then i tried with another template and it is working fine. So i think we should contact with Gavick support, may them know exactly issue and can fix it easily.

Best regards,
Joomseller

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, login to your account for a complete archive of all your support requests and responses.

Hi,

Please provide me with your backend and FTP access via a PM in order to see/check/debug the issue.

Thanks,

Can you also PM me your FTP access info? I got only backend access. Thanks!

Lee,
I created a new menu.
" MENU PRINCIPAL (Menu menu_mae_principal)"

Lee,
I created a new menu. ( Menu principal )
I disabled the plugin "GK Menu Extended Parameters"
I activated the plugin only "System - Megamenu Framework"
I activated the module: "Menu principal" (Title) menu1 (Position.) Dropdown MegaMenu (Type) Todos Publico Todos 220(ID)
Mod_dropdown_megamenu ID 220 (Dropdown MegaMenu - Menu principal) does not work in the "middlemenu gk_twn2. " ("...An internal server error occurred ......."
Now (02.fev.2012) "The World News II" has NO error 500. Mod_dropdown_megamenu ID 220 (Dropdown MegaMenu - Menu principal) is in the "menu1 gk_twn2 "
I still have problems. The site does not have the navigation menu. The site has no navigation links.

"...I have a response http://tickets.joomseller.com. Now I need a response http://www.gavick.com / support. Please!
ENEAS DE SOUZA CORREA,

A customer support staff member has replied to your support request, #604975 with the following response:

Hello.
I've checked your site, tried to create another module position for megamenu. However still issue. Then i tried with another template and it is working fine. So i think we should contact with Gavick support, may them know exactly issue and can fix it easily.

Best regards,
Joomseller

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, login to your account for a complete archive of all your support requests and responses....."

I am Brazilian. I do not speak English. I use Google Translator.

I'm working with my friend, a developer from Joomseller, to debug this issue for you. Your patience is appreciated. Thanks,

Servidor de FTP: ftp.eneascorrea.com ou ftp.whl0048.whservidor.com

Hi,

The developer from JoomSeller informed me that he has fixed the issue, can you please confirm the same? Thanks!

attention:
http://eneascorre1.dominiotemporario.com/ ou http://ww.eneascorrea.com/



Lee
Accept my sincere apologies. (Excuse me)
I have communication difficulties. I do not speak English.

Joomseller did not solve my problem!

Answers:

"...Hello.
I've checked your site, tried to create another module position for megamenu. However still issue. Then i tried with another template and it is working fine. So i think we should contact with Gavick support, may them know exactly issue and can fix it easily.

Best regards,
Joomseller..."

I expected support Gavick solve my problem easily.


I do not have "VIP support."I'm client "Personal".
Joomseller said it would be very easy solution to Gavick.

In: 02/05/2012:

I did update to 2.5.1 joombla
I uninstalled "The World News II"!.
I installed again "The World News II"! (gk_twn2_J! 25 + extensions for joombla 2.5)
After 03.02.2012, 03:00, Gavick support has not answered my request. My site was destroyed. My site was ruined. No template can work.



http://www.eneascorrea.com/shot0010.JPG






See this:

Ticket #535682
Ticket Status: closed
Department: Billing
Create Date: 04/02/2012 11:46 pm
Name: ENEAS DE SOUZA CORREA
Email: [email protected]
Phone: (184) 141-1234

Subject: Refund policy?

Ticket Thread
Sat, Feb 4 2012 11:46pm
I am not satisfied!
JoomlaWorks Ltd. did not solve my problem.
Gavick support did not solve my problem.(Template "The World News II")
MEGA MENU DropDown not work for me. MENU DropDown MEGA caused me problems.
I need another product instead. My template does not allow use of MEGA MENU DropDown. Gavick support does not give me answers. I ask that JoomlaWorks install MEGA MENU DropDown. or other value in procuto Price: € 20.00
I do not speak English. I use google translator

Sun, Feb 5 2012 6:42am - Luan Nguyen
Hello Eneas.
Thank you for getting back with us.

I sent you an email some days ago to inform tou about my fix in your site. Yes i've fixed the issue for you so you should check it again. If you have any other problem with the site, just tell me. I'll fix for you ASAP.

Best regards,
Joomseller

My last chance. My last chance is: Ticket # 535682

In ticket #535682, JoomSeller said that they had fixed the issue already:

I sent you an email some days ago to inform tou about my fix in your site. Yes i've fixed the issue for you so you should check it again.

Today I asked him again and he has confirmed the same to me. I really don't know how to help further.

In ticket #535682, JoomSeller said that they had fixed the issue already:

I sent you an email some days ago to inform tou about my fix in your site. Yes i've fixed the issue for you so you should check it again.

Today I asked him again and he has confirmed the same to me. I really don't know how to help further.

I'm very happy! My problem was resolved on 10/02/2012. I do not know what was done. I know that everything was correct. Thank you! Only Joomseller can explain what was done. I can not!
eneascorrea.com

It's good to hear that. I hope you will have your business working well with the site. Feel free to let me know if you need any other helps.

Have a nice day!