Error: An error occured during creating the thumbnail.

Multipurpose WordPress Theme Forum Support
GK User
Wed Jun 14, 2017 11:37 am
Hi,

Im using this theme on the website: http://www.kitecentrezanzibar.com/

If you scroll down i having this error: An error occured during creating the thumbnail.

Does anyone know how to fix this?
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Joshua M
Fri Jun 16, 2017 8:32 am
Hi,
Please create new thread in Joomla section:
https://www.gavick.com/forums/quark
because you are using Joomla version of Quark theme.

PS. I can't see mentioned error.
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GK User
Mon Jun 19, 2017 7:38 am
I sended you a pm that we are using a hostfile when u change it you will see a WordPress website
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Joshua M
Mon Jun 19, 2017 9:14 am
Now I can see it, you are using 1.0.1.2 version of News Show Pro plugin, please update it to 1.0.1.6.

You can download latest version here:
https://github.com/GavickPro/GK-News-Show-Pro
or
https://gavick.com/upd/gk-nsp.zip
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GK User
Tue Jun 20, 2017 10:29 am
Can i just delete the plugin and then install the newer one without reconfigure the website?
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GK User
Tue Jun 20, 2017 10:30 am
Thanks by the way
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Joshua M
Wed Jun 21, 2017 9:24 am
Yes, you can remove old version and upload files from new version. (configuration is stored in database, but please remember about the backup - just in case)
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GK User
Wed Jun 21, 2017 10:00 am
Now i get this warning.

Warning! There is no posts to display. Please check your widget settings

And i am using pages no widgets. Any idea how to fix this?

<h2 style="text-align: left;"><strong>&gt; BLOG</strong></h2>
<p>&nbsp;</p>

[gknsp article_cols="3" article_rows="1"<br />
cache_time="0" article_text_len_type="20"<br />
article_block_padding ="20px 20px 20px 20px" padding<br />
around the article article_readmore_order = "4" read more button position<br />
article_info_format =""<br />
article_text_len_type="chars"<br />
article_text_len="0"]

I got this code inside
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Joshua M
Wed Jun 21, 2017 10:52 am
I still can see "An error occured during creating the thumbnail" - could you send me also PM with FTP access?
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Joshua M
Tue Jun 27, 2017 8:58 am
I was able to fix the issue, the problem was caused by some plugin I think, because your default image path should looks like:
Code: Select all
2017/06/Kite-CentreZanzibar-Home-klein.jpg

but it was:
Code: Select all
2017/06/Kite-CentreZanzibar-Home-klein.jpg#id=5142&post_id=5669


so, WP editor didn't see the image.. I've fixed it by adding the following line into your wp-content/plugins/gk-nsp/data_sources/wp/layouts_parts.php file (line 109):
Code: Select all
$image_path = substr($image_path, 0, strpos($image_path, "#"));

This code removes the part after "#" character.
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GK User
Tue Jun 27, 2017 11:38 am
Thanks you very much! I couldn't solve that myself.
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