Hi @kenuk110.
You should choose "Billing and Account" or "Presale" department, not Technical support, Tech support via ticket system is only for members with developer license.
Regarding your issuess, you can't install Quicsktart package on existing Wordpress installation, Quicsktart is the latest version of Wordpress with our theme, content and configuration included.
So you should uniz quickstart package and upload direcotries wp-content, wp-themes, wp-admin and other files into your server e.g.
www.modamain.com or
www.mydomain.com/kenuk, then you should enter this url in your browser:
www.mydomain.com/kenuk,
and start installation (it's like normal WordPress installation)
full desciption can be found here:
https://www.gavick.com/documentation/wo ... tallation/If you can't install quickstart package, you have to follow this documentation:
http://www.gavick.com/documentation/cat ... iguration/Remember that you can import/export the theme settings using the import/export page.
Demo content is available here:
http://www.gavick.com/documentation/wor ... wxr-files/